Patient Access Representative

Central Ohio Urology Group; Columbus (OH); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health benefits within 30 days

No nights, weekends, holidays

Paid time off (PTO)

Mileage reimbursement

401(k) + matching

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Job summary

Central Ohio Urology Group seeks a Patient Access Representative to be the welcoming anchor at multiple satellite offices along the I-270 corridor. The role is full-time, with shifts starting as early as 7:30 AM and ending as late as 5:30 PM, and involves local travel with mileage reimbursement.

You will greet patients, handle check-in/out, and ensure EMR accuracy to support high-quality care. Ideal candidates have 1+ year of in-person healthcare customer service, outstanding communication,

Qualifications

• 1+ year of face-to-face customer service experience in a fast-paced healthcare setting.
• Exceptional communication skills—clear, courteous, responsive, proactive.

Responsibilities

• Greet patients promptly and professionally with genuine care.
• Manage reception and departure processes with efficiency and attention to detail.
• Review patient charts for accuracy so providers have what they need for care.

Skills

Customer service

Communication

Reliability

Punctuality

Proactive mindset

Job description

At Central Ohio Urology Group, our Patient Access Representatives are the driving force behind every patient’s first impression and final interaction. Our PARs enjoy the variety of working across multiple satellite offices within the 270 loop – No two days are exactly the same. For those who thrive on change, excel in fast-paced settings, and love solving problems on the fly, this is the opportunity you’ve been waiting for.Position Requirements - What You Need to Know Before ApplyingFull-Time Commitment: This is a full-time position (Monday–Friday, 40 hours per week).Shift Availability: Shifts may begin as early as 7:30 AM and may end as late as 5:30 PM. You must be available to work shifts within this range.Multi-Site: You must have a valid driver's license and reliable transportation to travel locally to our satellite offices around I-270. Mileage reimbursement is available for eligible midday travel.What You'll DoAs a Patient Access Representative, you’ll be the anchor of each clinic you support - ensuring every patient is welcomed, every detail is managed, and every visit starts and ends on the right note.Key duties include:Meeting and greeting patients promptly, professionally, and with genuine care.Managing the reception and departure process with efficiency and attention to detail.Reviewing patient charts for accuracy, ensuring providers have everything they need to deliver excellent care.Performing administrative tasks including scanning, sorting, and maintaining electronic medical records (EMR).What You Bring1+ year of face-to-face customer service experience in a fast-paced, high-volume healthcare setting.Exceptional communication skills - you’re clear, courteous, responsive, and always one step ahead in keeping patients and providers informed.Reliable transportation - you’ll need it to travel to your scheduled satellite locations.Punctuality and dependability - your team and patients can count on you, every time.A resourceful, proactive mindset - you’re a self-starter who takes initiative and solves problems before they arise.Why You’ll Love This RoleYou’ll stay engaged: With a variety of locations, teams, and patient interactions, no two weeks look exactly the same - keeping your work dynamic and fulfilling.You’ll be the go-to problem solver: Resourceful, self-reliant, and solutions-driven - you’ll step in and step up wherever needed.You’ll sharpen your communication superpowers: Exceptional communication isn’t just a skill here - it’s essential.You’ll be trusted: As a self-starter, you’ll be relied on to manage your time effectively, ensuring you’re fully prepared for each satellite location and communicating proactively if any delays or challenges arise.What We OfferHealth Benefits within 30 days of hire - Medical, dental, vision & more!Work-Life Balance – NO nights, weekends, holidays, or call – and yes, holidays are paid.Paid Time Off (PTO) – begins accruing on your first dayBring your A-game (and your A-list) - get rewarded for excellence and referralsCompetitive pay, real perks, and rewards that go beyond the paycheck - including mileage reimbursement for eligible midday travel.Immersive onboarding & training – Comprehensive training blending hands-on learning, guided materials, and team support to equip you with the tools, knowledge, and confidence to thrive.Pay: $17.50 - $23.00 per hourExpected hours: 40 per weekBenefits:401(k)401(k) matchingAD&D insuranceDental insuranceDisability insuranceEmployee assistance programHealth insuranceHealth savings accountLife insuranceOpportunities for advancementPaid time offProfessional development assistanceReferral programVision insuranceApplication Question(s):Are you willing and able to meet the position requirements as listed in the post?Experience:Patient service: 1 year (Required)Work Location: In person