Patient Access Representative

Pediatric Associates; City of Poughkeepsie (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Pediatric Associates is seeking a friendly, patient-focused Front Desk Clerk to join our healthcare team in New York. You will greet families, check in/out patients, collect payments, and coordinate with the care team to keep the office running smoothly.

The ideal candidate has a High school diploma or GED and strong communication skills, with basic computer literacy and a commitment to confidentiality in a fast-paced pediatric environment.

Qualifications

• High school diploma or GED required.
• Previous experience in healthcare customer service or clerical roles preferred but not required.
• Basic computer skills required.
• Ability to maintain confidentiality in a healthcare environment.
• Excellent written and verbal communication skills.
• Multilingual is preferred but not required.

Responsibilities

• Greets arriving patients and their parties promptly, and with kind professionalism.
• Verifies patient demographic & insurance information in the HER. Updates data as needed.
• Provides necessary forms & documents and collects signatures from responsible parties.
• Schedules appointments as requested by patients and reviews appointment details with the patient including appointment date, time, location, and provider.
• Collects copays, deductibles, and coinsurance in accordance with practice policies; provides receipt of payment following all transactions.
• Balances payments at close of business.
• Maintains a clean and orderly waiting area, and appropriately addresses or reports any issues that arise.
• Exercises sound judgment when addressing patients’ concerns and notifies medical staff without delay in an actual or suspected emergency.
• Answers phone calls pertaining to patient services promptly, and in a professional, polite, and friendly manner.
• Takes messages for providers, provides outside parties with appropriate information, and addresses patient needs efficiently.
• Promotes teamwork by collaborating with providers and clinical staff.
• Assists other departments as requested.
• Performs other duties as assigned.

Skills

Basic computer skills

Multilingual (preferred)

Education

High school diploma or GED

Job description

Pediatric Associates was founded in Hollywood, FL in 1955. The same clinician-led, evidence-based, medical home passion is a unifying driver for those who join Pediatric Associates Family of Companies. The Pediatric Associates Family of Companies is a growing team of Pediatricians and Pediatric Care Teammates who are excited to be part of the first nationwide Pediatric Primary Care Medical Home. We further our uniqueness by ensuring the clinician voice is leading our medical home innovations.

PRIMARY FUNCTIONS

Performs the day-to-day clerical functions in the practice’s offices. Greets patients and their families, checks-in patients, checks-out patients, collects point of service payments, and addresses various patient inquiries and requests. Collaborates with the patient care team and providers to ensure office efficiency.

ESSENTIAL DUTIES ANDRESPONSIBILITIES

This list may not include all the duties that may beassigned.

1. Greets arriving patients and their parties promptly, and with kindprofessionalism.
2. Verifies patient demographic & insurance information in the HER. Updates data asneeded.
3. Provides necessary forms & documents and collects signatures from responsibleparties.
4. Schedules appointments as requested by patients and reviews appointment details with the patient including appointment date, time, location, and provider.
5. Collects copays, deductibles, and coinsurance in accordance with practice policies; provides receipt of payment following all transactions.
6. Balances payments at close ofbusiness.
7. Maintains a clean and orderly waiting area, and appropriately addresses or reports any issues that arise.
8. Exercises sound judgment when addressing patients’ concerns and notifies medical staff without delay in an actual or suspected emergency.
9. Answers phone calls pertaining to patient services promptly, and in a professional, polite, and friendly manner.
10. Takes messages for providers, provides outside parties with appropriate information, and addresses patient needs efficiently.
11. Promotes teamwork by collaborating with providers and clinicalstaff.
12. Assists other departments asrequested.
13. Performs other duties asassigned.

QUALIFICATIONS

EDUCTION &EXPERIENCE:

• High school diploma or GED certificate isrequired.
• Previous experience in healthcare customer service or clerical roles preferred but notrequired.

KNOWLEDGE, SKILLS &REQUIREMENTS:

• Basic computerskills.
• Comfortability with the pace and confidentiality of a healthcareenvironment.
• Great interpersonal communication skills, both written andverbal.
• Ability to maintain calm professionalism when faced with challenginginteractions.
• Multilingual is preferred but not required. Customer service oriented. LICENSURE/CERTIFICATIONS: N/A

TYPICAL WORKINGCONDITIONS

• Patientfacing.
• Indoor office workenvironment.
• Full-time during normal businesshours.
• Some travel may berequired.

OTHER PHYSICALREQUIREMENTS

• Ability to sit at a desk for extendedperiods.
• Ability to wear PPE asrequired.
• Lift and carry approximately 15lbs.
• Intact senses relevant to therole