Patient Access Representative

Raleigh General Hospital; Beckley (WV); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid time off (PTO)

Tuition assistance

401(k) retirement with company match

Wellness programs

Job summary

Raleigh General Hospital is seeking a dedicated Patient Access Representative to greet patients, collect and verify demographic and insurance information, and facilitate a smooth registration process. You will explain forms, financial responsibilities, and next steps while protecting patient privacy in a fast‑paced hospital setting.

Join a team that values compassionate service, accurate data handling, and clear communication.

Qualifications

• High school diploma preferred or an equivalent combination of education and applicable experience.
• Strong customer service skills with a warm, professional approach to working with patients, families, and members of the healthcare team.
• Excellent attention to detail and the ability to accurately collect, verify, and enter sensitive patient, insurance, and financial information.
• Strong communication skills with the ability to explain information clearly and professionally, both in person and by phone.
• Critical thinking and sound judgment with the ability to make decisions, resolve routine issues, and know when to seek additional assistance.
• Comfort discussing financial responsibilities with patients in a respectful, clear, and compassionate manner.
• Technology skills and adaptability with the ability to learn multiple software systems quickly, manage competing priorities, and work effectively in a fast‑paced hospital environment.

Responsibilities

• Creating a welcoming first impression by providing compassionate, professional, and respectful service to patients and families.
• Accurately collecting and entering patient information including demographic, insurance, billing, and financial information.
• Navigating insurance and authorization requirements by verifying benefits, obtaining necessary authorizations, and helping ensure a smooth registration process.
• Communicating with confidence and clarity by explaining forms, processes, financial responsibilities, and next steps to patients and families.
• Protecting patient privacy and confidentiality while handling sensitive health, insurance, and financial information with care.
• Thriving in a fast‑paced environment by managing multiple priorities, learning new systems quickly, and adapting to changing patient and department needs.
• Making a meaningful impact on the patient experience by serving as a trusted first point of contact and helping patients feel informed, supported, and prepared for their care.

Skills

Customer service

Communication

Attention to detail

Privacy & confidentiality

Adaptability

Multi-tasking

Technology skills

Education

High school diploma

Tools

EHR software

Microsoft Office

Customer management systems

Job description

Your Experience Matters

Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well‑being so you can provide exceptional care to others. As the Patient Access Representative joining our team, you're embracing a vital mission dedicated to making communities healthier. As a Patient Access Representative, you'll be an important first point of contact for patients, helping ensure a welcoming and seamless experience from registration through the start of care. You'll collect and verify patient and insurance information, assist with authorizations and payments, and provide clear, compassionate service while protecting patient privacy and confidentiality. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More About Our Team

At Raleigh General Hospital people are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services.

How You'll Contribute

• Creating a welcoming first impression by providing compassionate, professional, and respectful service to patients and families.
• Accurately collecting and entering patient information including demographic, insurance, billing, and financial information.
• Navigating insurance and authorization requirements by verifying benefits, obtaining necessary authorizations, and helping ensure a smooth registration process.
• Communicating with confidence and clarity by explaining forms, processes, financial responsibilities, and next steps to patients and families.
• Protecting patient privacy and confidentiality while handling sensitive health, insurance, and financial information with care.
• Thriving in a fast‑paced environment by managing multiple priorities, learning new systems quickly, and adapting to changing patient and department needs.
• Making a meaningful impact on the patient experience by serving as a trusted first point of contact and helping patients feel informed, supported, and prepared for their care.

Schedule: Full-Time

Why join us

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part‑time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long‑term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well‑being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
• Professional Development: Ongoing learning and career advancement opportunities.

What We're Looking For

• High school diploma preferred or an equivalent combination of education and applicable experience.
• Strong customer service skills with a warm, professional approach to working with patients, families, and members of the healthcare team.
• Excellent attention to detail and the ability to accurately collect, verify, and enter sensitive patient, insurance, and financial information.
• Strong communication skills with the ability to explain information clearly and professionally, both in person and by phone.
• Critical thinking and sound judgment with the ability to make decisions, resolve routine issues, and know when to seek additional assistance.
• Comfort discussing financial responsibilities with patients in a respectful, clear, and compassionate manner.
• Technology skills and adaptability with the ability to learn multiple software systems quickly, manage competing priorities, and work effectively in a fast‑paced hospital environment.

More About Raleigh General Hospital

Raleigh General Hospital cares for nearly 13,000 patients each year and treats more than 50,000 patients in its emergency room. We are accredited by the Joint Commission, the nationally recognized accrediting agency for healthcare facilities. Raleigh General Hospital also offers instructional programs for nursing students as well as numerous allied health student extern programs.

EEOC Statement

"Raleigh General Hospital is an Equal Opportunity Employer. Raleigh General Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."