Patient Access Representative

Texas Children's Hospital; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Texas Children's Hospital seeks a Patient Access Representative to ensure timely patient registration and compliance with regulations at their Austin location. This role requires attention to detail, strong customer service skills, and will involve monitoring billing and patient data processing. Join a highly regarded children's hospital in a vibrant community committed to pediatric care.

Qualifications

• Required high school diploma or equivalent.
• Preferred 6 months of experience as an admissions representative.
• Experience performing all aspects of the registration process.

Responsibilities

• Obtain and verify accurate demographic information.
• Ensure compliance with EMTALA and hospital regulations.
• Maximize hospital reimbursement and service efficiency.

Skills

Customer service

Data entry

Attention to detail

Education

High School Diploma or equivalent

Associate or bachelor's degree

Job description

Department: ATXNC ADMISSIONS EMERGENCY CE

Shift: 10a-10pm 3 days a week to include weekend shifts

Job ID: 418099

We’re hunting for a Patient Access Representative, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will ensure timely and accurate patient registration by serving as the liaison between patient/family, payers, Healthcare Information Management (Medical Records), Patient Financial Services (PFS or Business Services) and other health care team members. While utilizing a unique medical record number, the Patient Access Representative will facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of pocket responsibility from guarantors to maximize hospital reimbursement. Maintain compliance with EMTALA, The Joint Commission, and all other hospital and government regulations applicable to the admissions setting. Identify non-resource
patients for possible eligibility for government resources and/or the Hospital's charity program and refer these patients to a financial counselor.

Think you’ve got what it takes?

Job Duties & Responsibilities
•Obtains, verifies, and enters complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle.
•Thoroughly searches the patient accounting system for an existing medical record on each visit. Uses appropriate search techniques to ensure that no duplicate medical records are created in the master patient index.
•Accurately enters complete demographic information into the system. Verified information should include correct spelling of patient name, date of birth, gender, address, phone number, guarantor data, etc. Patient names should follow hospital protocol regarding middle names, suffixes, etc.
•Ensure assigned DARs and/or work queues are monitored and worked on a daily basis, ensuring that all elements of the accounts are secured for billing.
•Financially secures all patient accounts to maximize hospital reimbursement in a customer service-oriented fashion.
•Maximizes the efficiency and accuracy of the collection process by pursuing collections at the time of service.
•Provides complete and accurate documentation on each visit to ensure compliance with hospital and government regulations.
•Provides continuous support of process improvements through compilation of data, excellent
•customer service, monitoring and evaluation of departmental roles, and proposals for process improvement initiatives.

Skills & Requirements
•Required High School Diploma or equivalent
•Preferred 6 months Experience as an admissions representative/counselor performing all aspects of the registration process
•Associate or bachelor's degree may be substituted for the experience

About Texas Children’s

Texas Children’s presence in Austin helps support a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood. Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 15 Texas Children’s Pediatric primary care practices in the greater Austin area providing full-service family care including routine childhood immunizations, well visits, and sick care. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services. Texas Children’s Hospital North Austin, is our new state-of-the-art facility providing world-class pediatric and maternal care to Austin families.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.