Patient Access Rep III, Med Center I, 8:00a-4:30p

UofL Health; Louisville (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Representative III to enhance patient experiences at Med Center I. This role focuses on scheduling appointments and ensuring excellent communication with patients and providers, contributing significantly to the overall efficiency of the healthcare delivery process.

Qualifications

• Experience in patient access roles, preferably in multiple specialty groups.
• Ability to handle confidential patient information per HIPAA guidelines.
• Exceptional customer service focus.

Responsibilities

• Schedule patient appointments using access center technologies.
• Handle urgent referrals and web appointment requests.
• Maintain compliance with scheduling standards and HIPAA guidelines.

Skills

Customer Service

Communication

Scheduling

Tools

Allscripts

Centricity Business

Job description

Patient Access Rep III, Med Center I, 8:00a-4:30p page is loaded

Patient Access Rep III, Med Center I, 8:00a-4:30p

Apply locations Med Center I - W Market - ULP - AMG time type Full time posted on Posted 3 Days Ago job requisition id JR 2025-102548

Primary Location:

Med Center I - W Market - ULP - AMG

Address:

515 W Market StreetLouisville, KY 40202

Shift:

First Shift (United States of America)

Job Description Summary:

The Patient Access Representative III is responsible for communicating with patients and physicians in a timely and professional manner both verbally and electronically. As a first point of contact for all VIP patients and providers, handling urgent referrals, as well as all web appointment requests, the representative will create a positive impression for UofL Physicians while scheduling patient appointments according to clinic operating standards.

Job Description:

• Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care

• Schedule new, return, internal employee, and referring provider VIP appointments within multiple groups

• Review incoming website appointment requests and handle in a concierge style manner by acting as one point of contact for our patients in scheduling appointments across the organization in a timely manner

• Accurately schedule patient appointments in accordance with physicians’ template and guidelines using access center technologies

• Regularly monitor guided schedule documents to ensure up to date scheduling compliance

• Determine appropriate physicians for all non-directed referrals

• Reschedule patients using proper functions

• Field non-clinical patient questions or transfer to appropriate clinical parties

• Set patient’s expectations for their visit ensuring an excellent patient experience

• Call patients to reschedule appointment when clinic is cancelled

• Use Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systems

• Treat all matters confidentially concerning patient information according to HIPAA guidelines.

• Adhere to group productivity and quality metrics

• Maintains compliance with all company policies, procedures and standards of conduct

• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times

• Performs other duties as assigned

A note on required work experience:
For internal promotions, equivalent experience as a Patient Access Representative II in 2+ assigned specialty groups will substitute for the work requirement.

Additional Job Description:

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Patient Access Representative III, Med Center I, 8:00a-4:30p

locations Med Center I - W Market - ULP - AMG time type Full time posted on Posted 3 Days Ago

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