Patient Access Represenative

Twyford Law Office; Washington (Washington County); On-site; USD 35,000 - 50,000; Full time

Job summary

A progressive treatment center seeks a Patient Access Representative to oversee patient billing and ensure efficient account management. Ideal candidates will possess strong communication skills, a solid understanding of medical insurance, and experience in a medical office environment. This role is pivotal in facilitating patient care while also contributing to impactful recovery efforts.

Benefits

Competitive salary

Comprehensive benefits including medical, dental, vision, and 401(k)

Paid time off accrual

Growth and development opportunities

Rewarding work contributing to opioid epidemic recovery

Qualifications

• At least 2 years' experience in a medical office setting.
• Knowledge of medical billing and insurance procedures.
• Effective communication skills, both oral and written.

Responsibilities

• Manage patient billing, verify insurance benefits and billing information.
• Contact third-party payers for payment post-billing.
• Ensure confidentiality of patient records and assist with other office duties.

Skills

Customer service

Communication skills

Medical billing procedures

Knowledge of insurance claims

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Description

Full Time Patient Access Representative / Patient Account Rep

MedMark Treatment Center is looking for a hard-working and conscientious Patient Access Representative / Patient Account Representative to perform various administrative tasks with a keen eye for detail. The patient account representative is primarily responsible for patient billing, including verification of invoice information, maintenance of third-party billing records, and resolution of a variety of problems.

Responsibilities:

• Review, maintain, and process fiscal/account records and transactions related to patient's accounts.
• Verify insurance benefits and billing information by terminal and/or telephone. Annotate accounts with insurance coverage and estimated patient shares.
• Contact third-party payers (insurance providers and state/federal agencies) for payment post billing.
• Resolve issues with payment and billing, authorization process.
• Reconcile daily money collected.
• Forward information as appropriate to expedite payment.
• Maintain accurate accounts, including signatures, account annotations, current demographics, and correspondence.
• Ensure completion of pre-authorization processes by inquiry and referral to clinicians.
• Monitor insurance authorizations and claim rejections.
• Maintain fiscal records and worksheets for calculations, extensions, and verifications related to patient's accounts.
• Perform tasks consistent with authorization and billing requirements.
• Contact patients for payment or payment arrangements according to current policy.
• Manage revenue cycle, production logs, balances, and collections for self-pay clients.
• Maintain confidentiality of patient records.
• Assist with archiving discharged files, including archiving.
• Respond to requests for account information from payers, attorneys, and others.
• Backup Receptionist duties as needed: checking in patients, collecting payments, answering phones, scheduling, and data entry.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent with at least 2 years' experience in a medical office setting.
• 2-4 years' experience with Medicaid, PAC, and commercial insurance (preferred).
• Excellent customer service and professional communication skills, including telephone etiquette.
• Knowledge of medical insurance claims procedures, documentation, and records maintenance.
• Knowledge of medical billing procedures and report compilation.
• Proficient in basic PC skills; Microsoft Word and Excel preferred.
• Effective communication skills, both oral and written.
• Self-directed with minimal supervision.
• Ability to understand and follow oral and written instructions, and maintain effective working relationships.
• Ability to work with diverse populations, manage stress, and provide excellent customer service.
• Satisfactory drug screen and criminal background check.

Benefits:

• Competitive salary
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Paid time off accrual
• Growth and development opportunities
• Rewarding work contributing to opioid epidemic recovery

What to expect from us:

MedMark Treatment Centers is a progressive substance abuse treatment organization committed to high-quality patient care in a comfortable outpatient setting. Our goal is to address the physical, emotional, and mental aspects of opioid use disorder, helping patients achieve long-term recovery and improved quality of life.

MedMark Treatment Centers is an Equal Employment Opportunity (EEO) employer, committed to compliance with laws prohibiting employment discrimination based on race, color, age, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic information, disability, veteran status, or other protected classes.