Patient Access Rep, Pulaski

Connextcare; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Connextcare in New York is seeking a dedicated front office professional responsible for greeting patients, verifying insurance information, and managing appointments. Ideal candidates will have a high school diploma and strong communication skills, alongside proficiency in Microsoft applications.

This position requires attention to detail and the ability to handle sensitive patient information. You will engage in ensuring a friendly environment while efficiently managing patient interactions.

Qualifications

• High school graduate or GED.
• Verbal and written communication skills preferred.
• Demonstrate proper judgment and decision-making skills.

Responsibilities

• Greet patients and direct them to appropriate offices.
• Register patients and verify insurance information.
• Initiate encounter form for patient visits.

Skills

Verbal and written communication skills

Computer proficiency with Microsoft Suite

Decision-making skills

Ability to work under stress

Education

High school graduate or GED

Tools

Electronic medical record system

Job description

Job Responsibilities

1. To greet patients, visitors and representatives to the center, directing them to the appropriate office/destination.
2. Register patients for their scheduled appointments, collecting and verifying demographic and insurance information.
3. Scan driver license or photo ID and insurance card into electronic medical record software.
4. Collect payment portion of the visit that the patient is financially responsible for.
5. Have the patient sign the Patient Responsibility Agreement when needed.
6. Distribute and secure signatures for required consent forms for treatment, offer Advanced Directives, Notice of Privacy Practices and Patient Bill of Rights.
7. Verify insurance eligibility and secure signature on appropriate insurance forms as needed.
8. Initiate encounter form for the patient’s visit.
9. Answer incoming phone calls, transfer patient calls where needed and schedule appointments as appropriate.
10. Post charges on patient account and record all payments collected on the designated form.
11. Close daily journal and balance receipts to payments received.
12. Reconcile cash drawer/money bag.
13. Scan all patient documents as instructed.
14. Take notice of excessive wait times and notify the Nurse Manager.
15. Notify triage nurses of any emergencies or nurse‑related questions that patients have; transport walk‑ins/emergencies to appropriate areas if needed.
16. Make certain the waiting areas are neat and clean.
17. Print schedules three days in advance.
18. Be flexible to organizational needs across the ConnextCare network.
19. Engage in Patient‑Centered Medical Home initiatives, including participating as part of the Clinical Care Team.
20. Other duties and responsibilities as requested by management and supervision.

Requirements

• High school graduate or GED.
• Verbal and written communication skills; office applications preferred.
• Demonstrate proper judgment and decision‑making skills when necessary.
• Comply with the organization’s code of conduct, safety rules, and all company policies.
• Carry out job responsibilities in an ethical, effective, and professional manner.
• Be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors.
• Demonstrate computer proficiency with Microsoft Suite and electronic medical record system.
• Accept direction from providers and supervisors; work well and with compassion in stressful situations; maintain a professional and courteous demeanor with both patients and co‑workers; be keenly aware of the importance of confidentiality in all aspects of the position.
• Possess the ability to firmly pursue payments on account.