Patient Access Representative (Relief)

St. Charles Health System; Prineville (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Charles Health System is seeking an organized clerical professional in Oregon to support patient registration and financial counseling processes. You will collect co-pays, review insurance eligibility, and assist with special projects in a fast-paced healthcare setting.

The role requires strong data entry and customer service skills, with a focus on confidentiality and professional interaction with patients and families.

Qualifications

• High School Diploma or GED is required.
• Preferred: college courses in medical terminology and medical office practice experience.
• Previous PC/Windows experience is required.
• One year of customer service experience is preferred.

Responsibilities

• Demonstrate ability to multitask with attention to detail in a fast-paced environment.
• Provide excellent customer service in a timely, efficient, and accurate manner.
• Work with patients and/or family members who may experience strong emotions.
• Maintain excellent verbal and written communication.
• Function as a patient representative during registration/interview.
• Assist with selecting insurance plans and reviewing eligibility responses.
• Understand Medicare and Medicaid requirements.
• Accurately assign encounter numbers and select the correct patient.
• Work with multiple computer programs as required.
• Assist professional staff and participate in special projects.
• Collect co-pays and deductibles from patients and backup Financial Counseling staff as needed.
• Understand downtime processes and maintain safety and confidentiality.

Skills

Multitasking

Attention to detail

Data entry

Customer service

Verbal communication

Written communication

Education

High School Diploma or GED

College courses in medical terminology

Tools

PC/Windows

Job description

Essential Functions And Duties

• Demonstrate the ability to mulit-task, provide attention to detail, complete accurate data entry in a fast paced environment with multiple distractions.
• Demonstrates excellent customer service skills in a manner that promotes goodwill, is timely, efficient and accurate.
• Ability to work with patients and/or family members who may be experiencing multiple different emotions.
• Excellent Verbal, Written and communication skills.
• Functions as a patient representative during registration/interview process.
• Must demonstarate the ability to select the correct insurance plan, send and review eligiblity responses.
• Basic understanding of Medicare and Medicaid requirements.
• Has a clear understanding of how to accuralty select the correct patient and accurately assign an encounter number.
• Ability to work in mulitple computer programs as required.
• Assists professional staff as requested.
• Assists with special projects as needed.
• Perform other clerical or support duties as needed.
• Collects co-pays and deductibles from patients..
• Has the ability to back up Financial Counseling staff as needed to take payments, give out financial assistance information and complete presumptive eligiblity.
• Has a clear understanding of all downtime processes.
• Valuables and Medications will be collected and documented from patients to be placed in the safe when there are no family members to receive them.
• Attend required meetings, training, and online trainings as assigned.
• Must be able to utilize available resources.
• Supports the vision, mission and values of the organization in all respects.
• Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Education

• Required: High School Diploma or GED.
• Preferred: College courses in medical terminology. General/medical office practice experience.

Licensure/Certification/Registration

• Required: N/A
• Preferred: N/A

Experience

• Required: Previous PC/Windows experience.
• Preferred: One year customer service experience. Collection and data entry experience.