PATIENT ACCESS REP - PATIENT ACCESS |FULL-TIME DAY SHIFT (23626)

Bergen New Bridge Medical Center; Paramus (NJ); On-site; USD 27,000 - 31,000; Full time

Job summary

Bergen New Bridge Medical Center in Paramus, NJ is seeking a Patient Access Representative to join our admissions team. You will handle registrations, verify insurance and collect payments with a focus on courteous, accurate service.

The role requires 1–3 years' customer service, fast typing and strong communication. We offer a supportive environment, comprehensive benefits, and opportunities for growth.

Qualifications

• 1–3 years customer service experience required.
• Typing 50+ WPM and basic registration knowledge.
• Good oral and written communication skills and English proficiency.
• Medical terminology knowledge preferred.

Responsibilities

• Accepts reservations for hospital admission, clinic visits and other services.
• Inputs information in Paragon and completes forms.
• Collects accurate demographics, financial and insurance data.
• Verifies demographics and insurance information at admission.
• Notifies insurance companies for ED admissions to behavioral health units.
• Directs self-pay patients to ARMDS for Medicaid or Charity Care evaluation.
• Coordinate with nursing for bed assignment and census reconciliation.
• Maintain logs and participate in trainings and cross-training.

Skills

Customer Service

Communication

Interpersonal skills

Bilingual

Education

High School Diploma or equivalent

Some college preferred

Job description

Join Our Team at Bergen New Bridge Medical Center!* We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for a Patient Access Representative.

Responsibilities

• Accepts reservations for hospital admission, clinic visits, SDS, ED and behavioral health services.
• Inputs information in Paragon and completes appropriate forms.
• Receives and records accurate demographic, financial and insurance information for all patients registered. Verifies all information and updates the patient’s information in the computer as necessary.
• Verifies the accuracy of demographics and insurance information at the time of patient’s Admission; Scans each required items (if available) such as ID/Insurance Cards/Consents and eligibility into ILE.
• Contacts insurance companies on behalf of the ED clinical staff in notification of a patient’s admissions to the behavioral health units.
• Refers patients that are self-pay to the appropriate ARMDS representative to see if the individual qualifies either for Medicaid and/or Charity Care.
• Financial clearance and approval must be obtained for any patient that is seeking ambulatory and/or outpatient psychiatric services; all Self Pay patients should receive a clearance slip from Credit and Collections with the appropriate payment plan noted.
• Admits, discharges and transfers patients to and from units such as Emergency Room, Skilled Nursing Facility, Psychiatric Services, SDS, etc.
• Coordinates with nursing the assignment of acute care beds based on sex, diagnosis, acuity and age. Behavioral Health beds are assigned by the Access Center as well as the ED nursing staff.
• Maintains accurate bed census and statistics. Performs a Census Reconciliation in the am with each unit. Reconciliation is done patient by patient and bed by bed to obtain the accurate count.
• Routes admission forms to appropriate departments.
• Ensures that each discharge order received has a discharge disposition and that upon a patient status transfer the service code and plan code have been selected correctly.
• Collects payments for deposits to meet deductibles and co-insurance.
• Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards. Assesses gaps in policies and procedures and create necessary policies and procedures to fulfill these gaps.
• Understands and adheres to the Medical Center’s Code of Conduct.
• Familiar with the Medical Center’s Mission, Vision, and Values Statements.

Other Duties

• Notifies supervisor concerning admissions that do not meet the hospital financial policy.
• Maintains accurate logs (i.e. Census, Outpatient Ambulatory).
• Participates in educational programs and in-service meetings.
• Cross Training to occur in as many divisions within Patient Access (exception: Central Scheduling).
• Answers telephone calls utilizing the proper standards of Telephone Etiquette.
• Performs other duties as assigned to support the overall objectives of the department and organization.

Position Qualifications

• One to three years Customer Service Experience.
• Prior Registration Knowledge required
• Typing: 50+ WPM.
• Must pass alphanumeric skills test.
• Good oral and written communication skills
• Prior Medical Terminology is required
• Good interpersonal skills.
• Speaks, reads and writes English to the extent required by the position; Bilingual Preferred

Education

High School Graduation and some college preferred.

Job Setting/Physical Demands

• All areas of Patient Access - contact with patients and hospital staff.
• Occasionally lifts positions, pushes and/or transfers patients.
• Occasionally lifts and carries baggage or equipment belonging to patients.

Salary Commensurate With Experience Within Posted Range

$19.88 to $22.81 per hour

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Please note that selection of the candidate for any position will depend on several factors, including the individual’s educational background, skills, and professional experience.