Patient Access Rep Lead

Industrial Asset Management Council, Inc; Florissant (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking an experienced Patient Access Representative for a Daytime Lead Role. This position involves managing the Point of Service Collections process, ensuring compliance, and providing excellent customer service. The ideal candidate will have a strong background in patient access and be able to mentor staff effectively.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Pension Plan

Tuition Assistance

Qualifications

• 2-5 years of experience preferred.
• Proficient in registration and authorization workflows.

Responsibilities

• Manage Point of Service Collections process across BJC hospitals.
• Conduct quality audits and support staff development.

Skills

Customer Service

Communication

Education

High School Diploma or GED

Associate's Degree

Tools

HIPAA

Medicare Secondary Payer

Job description

Additional Information About the Role

Christian Hospital is looking to hire an experienced Patient Access Representative for their Daytime Lead Role!

Additional Preferred Requirements

• In the Office Lead Role, Monday - Friday
• Rotating Saturdays and weekend on-call rotation
• Current hours: 7-4:30
• $750 Sign-on Bonus
• Daily Pay
• Previous Patient Access Rep experience preferred

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, serving residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and over 30,000 employees, BJC provides services through its 14 hospitals and multiple community health locations, including inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice.

BJC is the largest provider of charity care, unreimbursed care, and community benefits in Missouri, offering $785.9 million annually in community benefits, including $410.6 million in charity care and financial assistance to patients regardless of ability to pay. BJC also commits to research, emergency preparedness, regional health care safety net services, health literacy, community outreach, and regional economic development.

Patients benefit from access to the latest medical advances through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with Washington University School of Medicine, ranked among the top medical schools nationally.

Preferred Qualifications

Role Purpose

This role supports all aspects of the Point of Service Collections process across BJC hospitals, from estimate generation to staff education. It manages the price estimation request line and may be the first contact for potential patients, requiring high standards of customer service, compassion, and alignment with BJC’s mission, vision, values, and service standards. The role ensures accurate insurance and financial liability data, coordinates projects supporting Patient Access initiatives, and develops innovative processes to improve efficiency. The Lead facilitates pre-boarding and onboarding of Patient Access Representatives and acts as a mentor, coordinating work independently.

Responsibilities

1. Communicate professionally and positively, report system issues, collaborate with vendors and IT, and provide training and audits across all pre-arrival services.
2. Proficient in registration, authorization, and other workflows, ensuring compliance with Medicare Secondary Payer, HIPAA, Patient Bill of Rights, and other regulations. Conduct quality audits and support staff development through coaching and re-education.
3. Handle service recovery, investigate operational issues, and provide excellent customer service. Mentor staff in handling various situations.
4. Serve as a subject matter expert, conduct rounds, review reports for accuracy, and train staff on collection processes. Identify trends and ensure compliance.
5. Adjust staffing based on volume, serve as a resource for staff questions, and manage productivity to meet operational goals. Responsible for weekend and holiday call rotations.
6. This is a safety-sensitive position requiring constant alertness and safe work practices.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Preferred Requirements

Education

• Associate's Degree

Licenses & Certifications

• CHAA

Benefits and Legal Statement

BJC Total Rewards

We offer comprehensive benefits including medical, dental, vision, life insurance, legal services, disability insurance, pension and 403(b) plans, tuition assistance, and more, starting from the first day of employment. For details, visit www.bjctotalrewards.com/Benefits.

*Not all benefits apply to all jobs

This description provides a general overview of the role and is not exhaustive. BJC is an Equal Opportunity Employer.