Patient Access Rep l - Scheduling - Clearwater

Florida Orthopaedic Institute; Clearwater (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

Florida Orthopaedic Institute in Clearwater seeks a Patient Access Representative for scheduling to support patient flow, ensure accurate appointment coordination, and deliver a welcoming experience in a busy orthopedic practice.

You will register new patients, collect demographics and insurance, schedule per physician protocols, handle add-ons, update insurance, verify information, and help maintain compliance with FOI policies while providing excellent service.

Qualifications

• High School Diploma.
• Two years of experience in a medical environment.
• Excellent customer service and communication skills.
• Ability to multi-task and handle a high volume of calls.

Responsibilities

• Register all new patients in the computer system by obtaining patient demographics and insurance information.
• Schedule appointments according to patient need and physician protocol.
• Handle request for add-on appointment immediately according to physician protocols.
• Update established patients insurance as needed.
• Verify all established patients personal information & insurance information as needed.
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute.
• All other duties as assigned.

Skills

Customer service

Communication

Multitasking

Call center experience

Education

High School Diploma

Job description

Patient Access Rep l - Scheduling - Clearwater

Job Category: Patient Access

Requisition Number: PATIE003379

• Full-Time
• On-site

Locations

Showing 1 location

Morton Plant 301 | OW301
430 Morton Plant
Suite 301
Clearwater, FL 33756, USA

Description

Position Summary: The Scheduling Representative will be responsible for scheduling appointment for all FOI patients in an accurate, professional manner.

Key Responsibilities:

• Register all new patients in the computer system by obtaining patient demographics and insurance information.
• Schedule appointments according to patient need and physician protocol.
• Handle request for add-on appointment immediately according to physician protocols.
• Update established patients insurance as needed.
• Verify all established patients personal information & insurance information as needed
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
• All other duties as assigned.

About You:

• High School Diploma
• 2 year experience in a medical environment
• Excellent customer service and communication skills.
• Able to multi-task and handle high volume of calls.

We Would Love It If You Also Had:

• High volume call center experience

At FOI our goal is to provide our patients with world-class orthopedic care.

Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

What we offer:

• Full time opportunities available, with room for career growth and advancement.
• Excellent job security and stability, to promote an optimal work life balance.
• Be part of this dynamic and growing high level Patient Access Team!

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.