Patient Access Rep III, Financial Counselor

Henry-Mayo-Newhall-Hospital-2; Santa Clarita (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Henry Mayo Newhall Hospital in Valencia, CA is seeking a Patient Access III (Financial Counselor) to support the patient care team by resolving financial issues, confirming eligibility, and collecting deductibles and patient liabilities.

You’ll verify insurance benefits, obtain pre-certifications, explain payment options, and coordinate with patients to ensure timely access to services. Minimum three years in healthcare and a high school diploma required.

Qualifications

• Knowledge of third party reimbursement, especially HMO/PPO.
• Basic medical terminology.
• Excellent customer service, organization, and communication skills.

Responsibilities

• Assist the patient care team with eligibility and benefit information.
• Collect and explain payment options and patient liability.
• Verify insurance eligibility and obtain pre-certification/authorization for services.

Skills

Third-Party Reimbursement

Medical Terminology

Customer Service

Education

High School Diploma or GED

Job description

Your Work Here Matters. Your Career Here Thrives.

Imagine coming to work every day knowing that what you do genuinely changes lives. At Henry Mayo Newhall Hospital, that's not just a tagline — it's the reality for every member of our team.

We're not just a hospital. We're the heartbeat of the Santa Clarita Valley — a 357-bed, not-for-profit Level II Trauma Center that has been a trusted pillar of this community since 1975. And we're looking for passionate, driven professionals who want to be part of something bigger than themselves.

Where Clinical Excellence Meets Cutting-Edge Care

Here, you'll work alongside an award-winning team delivering some of the most advanced medical services in the region, including:

• Comprehensive heart and vascular care


• Advanced stroke treatment


• Cancer care in partnership with Keck Medicine of USC


• Women's imaging and breast health services


• Emergency and trauma care


• Cardiac rehabilitation and wellness programs

As a key part of Los Angeles County's STEMI receiving network, we provide lifesaving cardiac intervention through our state-of-the-art Roberta G. Veloz Cardiac Cath Lab. We continuously invest in the latest technology and innovation — which means you'll always be working at the forefront of modern medicine.

A Culture You'll Be Proud to Be Part Of

Our vision — To Be the Most Patient-Centric Hospital Anywhere — drives everything we do. But it's our people who make that vision a reality. Physicians, nurses, staff, and volunteers come together here in a culture rooted in compassion, collaboration, and excellence.

When you join Henry Mayo, you're not just accepting a job offer. You're joining a family that genuinely cares — about our patients, our community, and you.

Located in Beautiful Valencia, California

Nestled in the vibrant Santa Clarita Valley, you'll enjoy an exceptional quality of life both inside and outside of work — with top-rated schools, scenic surroundings, and a welcoming community that generations of families proudly call home.

Ready to make your mark? Join the team that’s been setting the standard for compassionate, innovative healthcare for nearly 50 years. Your next great chapter starts here.

Job Summary

The Patient Access III (Financial Counselor) assists the patient care team, staff, vendors, patients and their families with financial issues; obtaining eligibility and benefit information, authorizations, patient demographic information; collecting deductibles and patient liability; presenting and explaining payment options for collections of monies due; coordinating facilitation by pursuing eligibility and benefits for services rendered which are determined to be necessary in the continuum of care. In addition, the Financial Counselor secures scheduled/unscheduled hospital and professional services by verifying insurance eligibility and benefits coverage, and by securing insurance pre-certification and/or authorization for inpatient and/or outpatient services; and provides and collects estimated patient liability amounts

What You’ll Bring to the Team:

• Knowledge of third party reimbursement especially HMO/PPO


• Basic medical terminology.


• Excellent customer service skills, organization, and communication (verbal and written)

Licensure and Certification:

• High risk workplace violence certification to be completed within 6 months of hire


• Certified Revenue Cycle Representative (CRCR) certification preferred

Education:

• Minimum High School graduate or GED equivalent

Experience:

• Minimum three (3) years of hospital, medical/doctor office, and/or healthcare setting; providing pre access or billing services


• Experience preferred in insurance eligibility and benefits coverage verification, obtaining pre-certification and/or authorization for medical services, and providing explanations and/or estimates of patient financial responsibility.