PATIENT ACCESS REP II

JPS Health Network; Fort Worth (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a passionate and diverse team at a leading healthcare network dedicated to community health. As a Patient Access Representative II, you will play a crucial role in ensuring a smooth patient experience by greeting and assisting patients, verifying insurance, and scheduling appointments. This full-time position offers a supportive environment where you can grow professionally while making a positive impact on the lives of patients. If you are committed to high-quality, compassionate care and have strong customer service skills, this opportunity is perfect for you.

Qualifications

• Certification in Non-Aggressive Crisis Management required during orientation.
• Completion of Patient Access training within 30 days of hire.

Responsibilities

• Greet and direct patients, providing information using AIDET principles.
• Accurately register patients and verify insurance information.
• Schedule appointments and ensure a positive patient experience.

Skills

Customer Service

Insurance Verification

Bilingual Communication

Education

High School Diploma or GED

Certification in Non-Aggressive Crisis Management

Certified Healthcare Access Associate (CHAA)

Job description

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About JPS Health Network

JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, it features over 25 locations across Tarrant County, including John Peter Smith Hospital, a Level I Trauma Center, and the largest hospital-based family medical residency program in the nation. The network employs more than 7,200 people.

Our Mission and Values

We are committed to providing high-quality, compassionate care. Our core principles include ownership, seeking joy, and treating everyone with courtesy and respect. Join us and be part of a passionate, diverse team dedicated to community health.

Job Details

• Title: PATIENT ACCESS REP II
• Requisition Number: 39649
• Type: Full Time
• Division: ACCLAIM SURGERY
• Compensation: Hourly
• Category: Support Services
• Hours: M-F 8AM-5PM
• Location: ACCLAIM BAYLOR MULTISPECIALTY
• Shift: Day

Job Responsibilities

• Greet and direct patients, providing information and assistance using AIDET principles.
• Accurately register patients, verify insurance and demographics, and ensure compliance with regulations.
• Explain and secure consent for registration and financial forms.
• Collect patient cost sharing and reconcile cash drawer.
• Obtain precertification for applicable services and verify insurance information.
• Schedule appointments, minimize no-shows, and optimize reimbursement.
• Maintain quality and productivity standards, and participate in training and team activities.
• Provide excellent customer service, ensuring a positive patient experience.

Qualifications

Required:

• Certification in Non-Aggressive Crisis Management (must be obtained during orientation).
• Completion of Patient Access – General Consent Orientation and Financial Experience Training within 30 days of hire.

Preferred:

• High School Diploma or GED.
• Certified Healthcare Access Associate (CHAA).
• Bilingual abilities in Spanish, Vietnamese, Arabic, or other languages.

Location

1250 8TH AVE, SUITE 600, FORT WORTH, TX 76104