Patient Access Rep II

CommonSpirit Health Philanthropy; Bryan (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic healthcare team dedicated to providing exceptional patient care. As a vital member of the clinic, you will greet patients, manage appointments, and ensure smooth operations within the office. Your role will involve assisting patients with their needs, coordinating with departments, and maintaining accurate medical records. This position offers a chance to make a significant impact on patient experiences while working in a supportive environment. If you are detail-oriented, enjoy helping others, and thrive in a fast-paced setting, this is the perfect opportunity for you.

Qualifications

• Minimum 1 year clinic experience preferred.
• High school graduate required.

Responsibilities

• Greet patients and schedule appointments efficiently.
• Manage patient flow and oversee the waiting area.
• Handle insurance information and billing processes.

Skills

Proficiency in computer programs

EMR systems

Education

High school diploma

Job description

Responsibilities

Responsible for greeting patients, communicating with departments, scheduling appointments, answering phones, receiving payments, verifying necessary information and records in the medical record. Provides information to patients so they may fully utilize and benefit from the clinic services.

Greets patients in a polite, prompt, helpful manner and provides any necessary instructions or directions. Informs the appropriate department of the patient's arrival. Oversees the waiting area and organizes patient flow.

Answers phones in a pleasant manner and deals with patient needs expeditiously. Uses EMR to generate information necessary for billing. Verifies and updates patient information. Collects copayments. Obtains patient signatures as needed. Completes necessary paperwork and issues receipts. Collects and enters patient's insurance information into the database. Responsible for managing, directing, and monitoring coding activities on all services, including distributing the daily charge tickets to the billing company.

Obtains referral information. Schedules surgeries, outpatient appointments, and admissions. Sends and receives patient's medical records. Assembles patient's charts for next-day visits. Responsible for planning, organizing, and directing all aspects of the medical records.

Assists physicians with clerical tasks. Coordinates service requests. Maintains the clinic office and equipment. Informs the administrator of operational problems. Handles mail room functions, including sorting and distribution of mail. Orders and inventories supplies.

Assists with training and supervision of staff, helping them develop performance goals and objectives. Assists patients with questions regarding insurance claims, home healthcare, and medical equipment. Coordinates and administers all office activities. Provides information to patients to help them fully utilize clinic/office services.

Qualifications

Education: High school graduate (Required)

Experience: Minimum 1 year clinic experience preferred

Skills: Proficiency in computer programs and EMR systems (Required)