Patient Access Rep II

CHI; Bryan (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a compassionate and innovative healthcare team dedicated to improving community health. This role involves greeting patients, managing appointments, and ensuring a smooth clinic experience. You'll play a vital part in patient care by verifying information, handling insurance, and assisting with clerical tasks. If you're looking to make a difference in people's lives and thrive in a supportive environment, this opportunity is perfect for you. Be part of a forward-thinking organization that values compassion and community well-being.

Qualifications

• Minimum 1 year clinic experience preferred.
• Proficient in computer programs and EMR systems.

Responsibilities

• Greet patients and manage appointment scheduling and records.
• Assist with clerical tasks and oversee patient flow in the clinic.

Skills

Computer programs

EMR

Education

High school graduate

Job description

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

Responsible for greeting patients, communicating with departments, scheduling appointments, answering phones, receiving payments, verifying necessary information, and records in the medical record. Provides information to patients so they may fully utilize and benefit from the clinic services.

Greets patients in a polite, prompt, and helpful manner and provides any necessary instructions/directions. Informs the appropriate department of the patient’s arrival. Oversees the waiting area and organizes patient flow.

Answers the phone in a pleasant manner and deals with patient needs expeditiously. Uses EMR to generate information necessary for billing. Verifies and updates patient information, collects copays, and obtains patient signatures as needed. Completes necessary paperwork and issues receipts. Collects and enters patient's insurance information into the database. Responsible for managing, directing, and monitoring coding activities on all services, including distributing the daily charge tickets to the billing company.

Obtains referral information, schedules surgeries, outpatient appointments, and admissions. Sends/receives patient’s medical records and assembles patient's charts for next day visits. Responsible for planning, organizing, and directing all aspects of the medical records.

Responsible for assisting the physician with clerical tasks, coordinating service requests, and maintaining clinic office and equipment. Informs the administrator of operational problems and is responsible for mail room functions including sorting and distribution of mail. Orders and inventories supplies.

Assists with training and supervision of staff, helping them develop performance goals and objectives. Responsible for assisting patients with questions on insurance claims, home healthcare, and medical equipment. Responsible for administering, directing, planning, and coordinating all office activities. Provides information to patients so they may fully use and benefit from clinic/office services.

Qualifications

Education
Required: High school graduate

Experience
Minimum 1 year clinic experience preferred

Skills
Required: Computer programs/EMR