Patient Access Rep I - PRN Emergency (3rd Shift)

Advocate Health Care; Libertyville (IL); On-site; USD 28,103 - 42,154; Part time

Job summary

A healthcare organization in Libertyville, IL is seeking a Patient Access Representative I for a part-time PRN 3rd shift role. This position involves patient registration, validating insurance eligibility, and providing excellent customer service in a fast-paced clinical environment. Candidates should have a high school diploma and relevant healthcare experience. Competitive pay rates are offered.

Qualifications

• 2–3 years related experience in a healthcare setting, preferably in revenue cycle.
• Intermediate math and business writing.
• Computer literate and cash drawer counting.

Responsibilities

• Collect and verify patient demographic, insurance, and clinical info.
• Maintain patient records and secure interpreter assistance.
• Validate insurance eligibility and confirm service eligibility.

Skills

Data entry assessment

Organizational skills

Communication skills

Negotiation skills

Customer service skills

Education

High school diploma or equivalent

Job description

Patient Access Representative I – PRN Emergency (3rd Shift)

Advocate Health Care is seeking a Patient Access Representative I to work a PRN 3rd shift emergency schedule. The role focuses on patient registration, insurance eligibility, revenue cycle support, and customer service in a fast‑paced clinical environment.

Base Pay Range

$20.40/hr – $30.60/hr

Major Responsibilities

• Collect and verify demographic, insurance, and clinical information for all payer classes.
• Maintain accurate patient records, assign unique medical record numbers, and secure interpreter assistance when needed.
• Interpret and validate physician orders, apply proper accommodation codes, and establish account parameters for accurate billing.
• Validate insurance eligibility, confirm patient eligibility for service, and complete the Medicare Questionnaire for all Medicare patients.
• Explain insurance benefits, self‑pay balances, and payment options to patients, negotiate resolutions, and process payments.
• Initiate electronic and telephone inquiries to insurance payers, obtain authorizations and referrals, and ensure timely authorizations for service approvals.
• Perform revenue cycle activities that prevent denials, increase cash collections, and manage account balances.
• Assist Pre‑Access staff with reminder calls and fax naming, monitor work queues, and perform special projects as assigned.
• Deliver excellent customer service at registration, greet patients, introduce yourself, explain registration process, and resolve concerns using AIDET principles.

Education/Experience Required

• IHS diploma or equivalent and 2–3 years related experience in a healthcare setting (revenue cycle preferred).

Knowledge, Skills & Abilities Required

• Data entry assessment completion, organizational and prioritization skills, interviewing, communication, and negotiation skills.
• Intermediate math and business writing, computer literate, cash drawer counting, and customer service skills.

Physician Requirements and Working Conditions

• Fast‑paced environment, EMT/stand/row, visual acuity, manual dexterity, computer data entry, 10‑lb file handling, 50‑lb cart, noise exposure, weekend/holiday shifts, and rotational work.
• Lifting up to 35 lbs; patient handling equipment used when lifting >35 lbs.

Seniority Level

Not Applicable

Employment Type

Part‑time

Job Function

Other

Industry

Hospitals and Health Care

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