Patient Access Rep I

CalvertHealth; Prince Frederick (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

CalvertHealth in Prince Frederick, MD seeks a dedicated team member to ensure superior customer service during patient admission, registration and discharge. You will interact with patients, families and staff, addressing questions with professionalism and empathy.

Requirements include a high school diploma or GED and at least 6 months in a customer service role, preferably in a healthcare setting. Proficiency with Windows and MS Office will support daily duties and effective communication.

Qualifications

• High school diploma or GED required.
• 6 months experience in a customer service position, preferably healthcare.
• Basic computer skills including Windows and Microsoft Office.
• Effective communication and ability to multitask under pressure.

Responsibilities

• Protects patient and hospital interests through excellent customer service during admission, registration and discharge processes.
• Acts as a liaison for patients, families, visitors and staff to address questions and concerns.

Skills

Customer service

Communication

Multi-tasking

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Internal systems

Job description

• JOB DESCRIPTION DETAILS
  • Job Summary:
    • Protects patient and hospital interests through excellent customer service for each patient, family member, visitor and staff during admission, registration and discharge processes.
  • Education:
    • Position requires a high school diploma or GED.
  • Registration/Certification/Licensure:
    • Not listed
  • Experience:
    • 6 months of experience in a customer service position, preferably in healthcare.
  • Other Requirements:
    • Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
    • Basic computer skills to include Windows, Microsoft Office, and internal computer systems.
    • Basic knowledge of insurance plans, coverage types and medical terminology.
    • Able to multi-task with numerous interruptions.
    • Communicates effectively with all levels of staff and departments.
    • Able to provide excellent customer service and communication skills that demonstrate the ability to adjust based on urgency of need.