Patient Access Rep, I

Trinity Health; Kentucky; On-site; USD 36,000 - 52,000; Full time

Job summary

Trinity Health is seeking a Patient Access professional at our Albany, NY location to perform outpatient and inpatient registration, verify insurance, and collect patient financial liability. The role emphasizes patient-centered service and adherence to policy standards.

The ideal candidate will have a high school diploma (or equivalent) and be prepared to obtain HFMA CRCR or NAHAM CHAA within a year. Strong communication and data accuracy are essential to support hospital operations.

Qualifications

• High school diploma or equivalent is required.
• Certification HFMA CRCR or NAHAM CHAA within 1 year of hire is required.
• Knowledge of medical terminology is preferred.
• Experience with insurance verification and understanding benefits is helpful.

Responsibilities

• Provide patient-focused registration and insurance verification.
• Assist patients by delivering information and guiding them through processes.
• Utilize multiple systems to perform registration, verification and data entry.
• Maintain compliance with Trinity Health policies and confidentiality requirements.

Skills

Customer service

Registration

Insurance verification

Medical terminology

Coding knowledge

Education

High school diploma or equivalent

HFMA CRCR or NAHAM CHAA

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Purpose

This position is a part time; PRN with open availability which includes through the week as well as weekends.

There are no benefits that is aligned with this position.

Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

Note: “patients” refers to patients, clients, residents, participants, customers, members

Essential Functions

• Our Trinity Health Culture : Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
• Work Focus : Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.
• Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
• Data Management & Analysis : Research & compiles information to support ad-hoc operational projects & initiatives.
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
• Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
• Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

PAR I

Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

PAR II

Performs PAR I role & is cross trained & performs activities in Pre-Service, Emergency Department & / or Bed Desk. Additional minimum qualifications: Minimum of two (2) years hospital registration or insurance verification experience upon hire. Knowledge of medical terminology, diagnostic coding & procedural coding required. Ability to explain insurance benefits.

Patient Access Account Specialist

Additional minimum qualification of two plus (2+) years hospital registration or insurance verification experience.

Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Responsible for analyzing, processing & editing for correctness based on payer guidelines. Resolves items & ensures claims are billed accurately. Processes payments timely.

Minimum Qualifications

High school diploma or equivalent.

HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Additional Qualifications (nice to have)

Medical terminology required & knowledge of diagnostic & procedural coding

Insurance verification with the ability to explain benefits, secure necessary authorization

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health

St. Peter’s serves in the spirit of the gospel as a compassionate and transforming healing presence in our communities.

St. Peter's Health Partners is the Capital Region’s largest not-for-profit healthcare network, offering comprehensive and compassionate care at over 185 locations with 11,000 employees.

315 South Manning Blvd, Albany, NY 12208, US