Patient Access Rep I

Mercy Medical Center, Inc.; Baltimore (MD); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan with company 1:

PTO & holidays

Tuition reimbursement

Mental Health resources

Disability benefits

Voluntary benefits

Discounts on insurance and services

Rewards program

Job summary

Mercy Medical Center is hiring a Patient Access Representative I in Baltimore, MD. The role focuses on upfront patient registration and collecting financial information to support treatment intake.

Candidates should have a high school diploma or GED and at least 1 year of customer service experience. Excellent communication and teamwork are valued in this hospital setting.

Qualifications

• Must have a high school diploma or GED.
• At least 1 year of customer service experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Register patients and collect financially related data upon arrival.

Skills

Customer service

Education

High school diploma or GED

Job description

Join Our Team at Mercy Medical Center – Now Hiring a Patient Access Rep 1!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive.

Responsibilities

The Patient Access Representative is responsible for all registration and financially related data collection when a patient arrives at the facility for treatment.

Requirements

EDUCATION AND WORK EXPERIENCE

• Education and Work Experience:
  • Must possess a high school diploma or GED
  • 1 year experience in customer service preferred

Min

USD $18.66/Hr.

Max

USD $30.79/Hr.

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.