Patient Access Rep I

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Wellness credit

403(b) plan

PTO & holidays

Tuition reimbursement

EAP / Mental health resources

Disability benefits

Voluntary benefits

Discounts on insurance and plans

Rewards program

Job summary

Mercy Medical Center in Baltimore, MD, invites applications for a Patient Access Representative I. This entry-level hospital role focuses on friendly patient registration and accurate data collection at the point of care.

You will work with front-desk teams, provide excellent customer service, and support billing processes; benefits include health coverage, retirement plan, PTO, tuition reimbursement, and wellness resources.

Qualifications

• High school diploma or GED required.
• 1 year customer service experience preferred.

Responsibilities

• Handle patient registration and collection of financial data at arrival.

Skills

Customer service

Education

High school diploma / GED

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Patient Access Rep 1! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

The Patient Access Representative is responsible for all registration and financially related data collection when a patient arrives at the facility for treatment.

Requirements

Education and Work Experience

• Education and Work Experience:
  • Must possess a high school diploma or GED
  • 1 year experience in customer service preferred

Min

USD $18.66/Hr.

Max

USD $30.79/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.