Patient Access Representative

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Competitive health benefits

403(b) retirement plan with match

Paid Time Off and holidays

Tuition reimbursement

Wellness resources

Job summary

Mercy Medical Center is hiring a Patient Access Representative II to handle registration and financial data collection as patients arrive for treatment. The role requires basic computer skills and effective communication with patients, families, and staff.

The position may require weekend/holiday rotation; prior customer service experience is preferred and a high school diploma or GED is required. Mercy offers comprehensive benefits and a mission-driven work environment.

Qualifications

• Must possess a high school diploma or GED.
• 1 year experience in customer service preferred.

Responsibilities

• The Patient Access Representative is responsible for all registration and financially related data collection when a patient arrives at the facility for treatment.

Skills

Customer service

English language

Independent decision making

Communication skills

Teamwork

Reading/writing

Computer proficiency

Multitasking

Education

High school diploma or GED

Tools

Meditech

Epic

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Performance Manager/NetLearning

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Patient Access Representative II

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

The Patient Access Representative is responsible for all registration and financially related data collection when a patient arrives at the facility for treatment.

Requirements

• Education and Work Experience:
  • Must possess a high school diploma or GED
  • 1 year experience in customer service preferred

Specific Requirements

• License Requirements: N/A
• Certification Requirements: N/A
• Age Specific Care Provided For: N/A
• Knowledge, Skills and Abilities:
  • Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
    • Microsoft Word, Power Point, Excel
    • Microsoft Outlook
    • Meditech (if applicable to position)
    • Epic (if applicable to position)
    • Performance Manager/NetLearning
  • Must be able to read, write, and speak the English language in an understandable manner.
  • Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
  • Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
  • Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
  • Must be able to follow written and oral instructions.
• Other Requirements:
  • Basic computer knowledge
  • Must be able to perform routine clerical tasks, copiers, scanners etc
  • Must be able to accurately type 40 words per minute?
  • Must be able to rotate weekends & holidays

Min

USD $19.49/Hr.

Max

USD $32.16/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.