Patient Access Representative

Mercy; Springfield (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy is seeking a Patient Access Representative in Springfield, MO, to be the first point of contact for patients with a focus on exceptional service. The role includes scheduling, registration, benefit verification, and pre-certification to ensure smooth entry into Mercy facilities.

The position requires attention to detail, strong communication, and knowledge of insurance carriers and guidelines. A High School diploma is required, with some college coursework helpful for advancement.

Qualifications

• Clear communication skills, both written and oral.
• Ability to build positive relationships with patients, physicians, and staff.
• Strong organizational skills and attention to detail.
• Ability to work under pressure and meet deadlines while maintaining accuracy.
• Familiarity with multiple computer systems; proficient with a 10-key calculator.

Responsibilities

• Schedule appointments and manage patient registrations.
• Verify benefits and perform pre-certification as needed.
• Provide financial clearance, including pre-visit collections.
• Ensure accurate patient data is entered into the system.

Skills

Communication

Patient relations

Organizational skills

Attention to detail

10-key proficiency

Education

High School diploma

Some college coursework

Job description

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

Experience and Education Requirements:

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum Skills, Knowledge And Ability Requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.