Patient Access Rep - Full Time - Mercy Hospital Watonga

Mercy; Watonga (OK); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement plan matching

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, ensuring compassionate, accurate information and smooth service. You will represent Mercy in line with our mission and service standards, playing a key role in front-desk operations and insurance interactions.

The role requires 1–3 years of clerical or customer service experience, a high school diploma, and familiarity with medical terminology.

Qualifications

• 1-3 years clerical experience and customer service preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Serve as the first point of contact for patients.
• Represent Mercy with a high standard of customer service and professionalism.
• Assist with insurance processing and communication with physicians and staff.

Skills

Telephone etiquette

Communication skills

Organizational skills

Stress management

Computer proficiency

Education

High School diploma

Some college helpful

Tools

10-key calculator

Medical record systems

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

Position Details:

Experience and Education Requirements:

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum skills, knowledge and ability requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties

Why Mercy?

From day one, Mercy offers outstanding benefits - including the following:

• medical coverage
• dental coverage
• vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.