Patient Access Rep - Logan County

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Guthrie (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy Hospital Logan County is seeking a Patient Access Representative to join the team in Guthrie, OK. You will be the first point of contact, handling scheduling, registration, benefit verification, and pre-certification with a focus on accuracy and patient care.

This full-time role requires strong communication, organizational skills, and the ability to work under pressure while maintaining Mercy Service Standards and compassionate service to patients and families.

Qualifications

• No priorexperience required; 1–3 years clerical and customer service preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate all components of the patient’s entrance into Mercy facilities, including scheduling, registration, and pre-certification.
• Perform benefit verification and financial clearance including pre-visit collection.
• Ensure accurate patient data is entered into the patient record with attention to insurance carriers and guidelines.
• Represent Mercy with high standard of customer service, compassion, and mission alignment.

Skills

Communication

Interpersonal skills

Organizational skills

Work under pressure

Computer skills

Education

High School Diploma

Job description

Job Description

Find your calling at Mercy!

Position Details

Patient Access Representative

Full-time, 40 hours per week

Mercy Hospital Logan County - Guthrie, OK

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient’s entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Qualifications

Experience: None required. 1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred.

Education

High School diploma required; some college helpful.

Skills, Knowledge And Abilities

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.