PRN Patient Access Representative - Gainesville - Shifts Vary

nghs; Gainesville (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

NGHS is seeking a Patient Access Registrar to greet patients, register them, verify demographics, determine benefits, perform pre-cert verification, collect co-pays, and complete the registration process on the hospital campus.

Under supervision, you will use EHR systems, ensure accurate information, explain billing basics, and support patient financial counseling when appropriate to meet department goals.

Qualifications

• High School Diploma or GED required.
• Proficient with office equipment; capable of moving patients.
• Able to push a wheelchair and be mobile across hospital campus.

Responsibilities

• Capture and document patient demographics, insurance information, and contact details in the EHR.
• Verify insurance eligibility and benefits; determine patient financial responsibility.
• Collect co-pays/deductibles and provide financial counseling when appropriate.
• Ensure accuracy to minimize errors and delays and comply with HIPAA.

Skills

Customer service

Medical terminology

Phone & email communication

Education

High School Diploma or GED

Tools

EHR systems

Job description

About the Role:

Job Summary Under the supervision of The Patient Access Supervisor, this position is responsible for ensuring the delivery of outstanding customer service while greeting patient, registering patient and verifying or obtaining complete and accurate patient demographic information, identifying patient benefits eligibility, verification of pre-certification obtained from insurance companies and/or physicians offices, identifying insurance and/or patient responsibility, collecting identified co-pay/deductible, co-insurance, and/or providing financial counseling when appropriate, and completing the entire registration process.

Minimum Job Qualifications

• Licensure or other certifications:
• Educational Requirements: High School Diploma or GED
• Minimum Experience: Proficient in the use of office equipment (computer, fax, telephone, scanning copier). Must be mobile and push patient in wheelchair, if necessary between any location within hospital campus.
• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications: Bilingual preferred
• Preferred Educational Requirements: Associate or Bachelors Degree in Business, Financial/HealthCare related field.
• Preferred Experience: Medical terminology, data entry and computer experience, admitting, business office, collection, physician office experience and working with public preferred.
• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Ability to work independently, emotionally mature and able to function effectively under stress while continuing to demonstrate positive attitude with patients at all times
• Excellent problem solving and analytical skills
• Working knowledge of Protected Health Information
• Ability to be flexible and manage change. Excellent written and oral communication skills required.
• Must be proficient with use of all Patient Access Systems, Software Application and Processes
• Must be able to demonstrate knowledge of billing requirements and proper documentation of
• Must possess detailed understanding and knowledge of insurance guidelines and protocols, the components of full verification, and payor information / requirements

Essential Tasks and Responsibilities

• Responsible for capturing and documenting all pertinent patient demographic, subscriber, and insurance information ie; patient Policy and ID numbers, subscriber, guarantor, payor address, phone number, and contact information. Documentation must include, effective date, copay, deductible, out of pocket, co-insurance, and stop loss amounts, percentage of coverage and any other pertinent information concerning the specific visit into the EHR system.
• Obtains complete and accurate insurance information; completes insurance verification by contacting patients, physician offices and insurance/payer regarding the visit; verifies patient's insurance eligibility and benefits with the information obtained.
• Reviews work and assures accuracy in all aspects of the position; particularly patient type, visit type, code identification, insurance information, and demographic information to minimize error rate and time delays in other areas.
• Responsible for assessing and collecting financial liabilities prior to service when applicable; educates patients on billing process for the facility; refers patients for financial counseling if applicable; documents payment information in system as appropriate.
• Scans appropriate data into Document Management System (including, but not limited to; insurance cards, drivers license, physician orders, consent forms, and any other registration related documents pertinent to the patient's medical record ).
• Identify patient's history in all Patient Access Systems to avoid duplication of medical records.
• Responsible for confirming and updating EHR system with pre-certification information for all scheduled and non-scheduled outpatient accounts as applicable.
• Performs medical necessity checks on all appointments in which it is applicable; completes ABN form upon any failure to meet medical necessity.
• Obtains and accurately completes MSP forms when applicable.
• Demonstrates ability to complete and explain all registration related consents and other documents as needed to the patient.
• Responsible for preparing patient packets for next day's scheduled procedures (varies per area).
• Works according to standard operating procedure during EHR or other system downtimes.
• Responsible for working with physician offices and other departments to ensure patient satisfaction is met.
• Understands and utilizes all systems appropriately as related to the registration process.
• Expected to meet all goals set by department management to include, but not limited to; productivity, accuracy, collections, and customer satisfaction.
• Performs any and all related job duti