Patient Access Rep, Full Time, Days

Huntsville Hospital; Decatur (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Huntsville Hospital in Decatur is seeking a Patient Access Registration Specialist to interview patients, collect demographic and insurance information, verify eligibility, and post payments. You will ensure smooth patient flow and provide excellent service during admission processes.

The role requires strong customer service experience, accuracy, and the ability to multitask in a fast-paced environment. Proficiency with Microsoft Office and adherence to policies are essential.

Qualifications

• Education / Certification: High School / GED required. Post-secondary education preferred.
• Experience: Two years customer service strongly preferred. Previous registration, scheduling, insurance, medical records, or billing experience preferred.
• Additional Skills / Abilities: Excellent verbal and written skills required. Must possess ability to work in a fast-paced environment with a positive attitude. Must demonstrate effective time management skills. Must demonstrate efficiency and organizational skills with the ability to multitask. Proficiency in Microsoft Office Suite strongly preferred.

Responsibilities

• Identify patient records using two identifiers.
• Greet and interview patients to collect insurance and demographic information.
• Enter data into the registration system (demographic, insurance, medical data).
• Verify insurance benefits and precertification status.
• Determine patient financial responsibility and post payments.
• Assist patients with payment arrangements.
• Complete all registrations and preregistrations promptly.
• Assist with admission forms.
• Escort patients to treatment locations.
• Provide coverage in other Patient Access areas as needed.
• Attend departmental staff meetings and complete NetLearning tests.
• Follow policies and procedures; multitask; use AIDET/HEATT for problem solving.
• Manage personal time and attendance; notify supervisor of issues.

Skills

Verbal & written communication

Time management

Multitasking

Positive attitude

Fast-paced environment adeptness

Education

High School / GED

Tools

Microsoft Office Suite

Job description

Overview

Job Summary: Professionally and courteously interviews patients and/or family members

to obtain accurate and complete demographic, financial, and medical information for the registration/admission process and patient identification. Verifies insurance eligibility and benefits. Estimates patient responsibility, collects, and posts payments. Ensures the smooth flow of patients through registration areas. Provides excellent customer service and service recovery. Demonstrates through behavior Decatur Morgan Hospital’s mission, vision and values.

Responsibilities

Key Responsibilities / Essential Functions

• 1. Accurately identifies patient records using 2 patient identifiers
• 2. Greets and interviews patients or calls and interviews patients by phone to obtain all necessary insurance and demographic information.
• 3. Accurately enters data into the registration system, including medical, demographic, insurance, precertification, and medical necessity data.
• 4. Verifies insurance benefits, precertification status, and medical necessity information.
• 5. Determines patient financial responsibility, collects and posts all applicable copays, deductibles, and co-insurance balances.
• 6. Assists patients in making payment arrangements when appropriate.
• 7. Completes all registrations and preregistrations in a timely manner.
• 8. Assists patients with completing all necessary admission forms.
• 9. Escorts patients to treatment locations.
• 10. Performs registration duties with minimal supervision or guidance.
• 11. Provides coverage in other Patient Access areas as needed.
• 12. Provides excellent customer service and service recovery when needed.
• 13. Required to attend all departmental staff meetings.
• 14. Successfully completes all required tests and quizzes in NetLearning
• 15. Responsible for knowledge of all pertinent policies and procedures.
• 16. Must be able to multi-task and prioritize multiple simultaneous duties.
• 17. Must utilize AIDET and HEATT to problem solve with patients, visitors, co-workers and staff from other departments.
• 18. Responsible for managing personal time and attendance, notifying supervisor immediately of issues.

Qualifications

Minimum Knowledge, Skills, Experience Required:

• Education / Certification: High School / GED required. Post-secondary education preferred.
• Experience: Two years customer service strongly preferred. Previous registration, scheduling, insurance, medical records, or billing experience preferred.
• Additional Skills / Abilities: Excellent verbal and written skills required. Must possess ability to work in a fast-paced environment with a positive attitude. Must demonstrate effective time management skills. Must demonstrate efficiency and organizational skills with the ability to multitask. Proficiency in Microsoft Office Suite strongly preferred.