Patient Access Rep I - PRN

Southeast Hospital; Cape Girardeau (MO); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Hospital Southeast is seeking a Patient Access Representative to serve as the first point of contact for patients. The role involves scheduling, registration, verification of benefits, pre-certification and financial clearance to ensure accurate data entry and compliance with insurer requirements.

The position is PRN/Part-time at Mercy Hospital Southeast, Cape Girardeau, MO, requiring 1-3 years clerical and customer service experience and a High School diploma.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate all components of the patient’s entrance into Mercy facilities, including scheduling and registration.
• Perform benefit verification, pre-certification and financial clearance including pre-visit collection.
• Ensure accurate patient data is obtained and updated in the patient record; maintain knowledge of insurance carriers and regulations.

Skills

Customer service

Communication

Telephone etiquette

Data entry

Attention to detail

Computer skills

Education

High School diploma

Job description

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

• Cape Girardeau, Missouri
• Support Services
• Administrative/Clerical/Registration
• PRN
• Part-time
• Mercy Hospital Southeast
• JR271353

Job Description

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

Location

Mercy Hospital Southeast - Admitting
1701 Lacey Street
Cape Girardeau, MO 63701

Hours/Schedule

PRN, Varies/Rotating

Experience And Education Requirements

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum Skills, Knowledge And Ability Requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

• medical
• dental
• vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.