Patient Access Rep - PT, Varies/Rotating

Mercy; Cape Girardeau (MO); On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement plan match

Job summary

Mercy Hospital Southeast in Cape Girardeau, MO is seeking a Part-Time Patient Access Representative who will serve as the first contact for patients, handling scheduling, registration, benefit verification, pre-certification, and financial clearance. The role requires accurate data entry, strong communication, and excellent customer service to navigate insurance plans and patient billing resources.

Minimum 1–3 years of clerical and customer service experience is preferred, with a high school

Qualifications

• 1–3 years clerical experience and customer service experience preferred.
• High School diploma required; some college helpful.
• Experience with medical terminology and insurance plans preferred.

Responsibilities

• Schedule, register, verify benefits, pre-certify, and obtain financial clearance.
• Collect patient financial responsibility and explain payment options.
• Document outcomes of financial conversations and referrals.
• Communicate patient financial responsibility and available resources clearly.
• Maintain accurate patient data in the patient record.

Skills

Clerical experience

Customer service

Communication

Attention to detail

Medical terminology

Insurance knowledge

Education

High School diploma

Tools

10-key calculator

Electronic health records (EHR) systems

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.
The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This caregiver must have exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. This may include scheduling, registration, benefit verification, pre-certification, financial clearance, and the collection of patient financial responsibility before or at the time of service. The Patient Access Representative is responsible for communicating applicable financial responsibility, requesting payment, explaining available payment options and financial assistance resources, and accurately documenting the outcome of each required financial conversation.

Position Details:

Location:

Mercy Hospital Southeast

1701 Lacey Street

Cape Girardeau, MO 63701

Hours/Schedule

Part-Time (24-hrs per week)

Varies/Rotating Shifts

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum skills, knowledge and ability requirements:

- Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.

- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.

- Strong organizational skills; attention to detail.

- Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.

- Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals.
• Ability to consistently follow and document established patient financial engagement and collection workflows.

Physical Requirements:

Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.

Position requires prolonged standing and walking during each shift.

Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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