Patient Access Representative - Per Diem

GCMC Community Medical Center; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Geisinger Community Medical Center (GCMC) is seeking a front line patient access professional to greet patients, verify demographics, and support check-in and scheduling of appointments. The role involves insurance verification, discussion of financial responsibilities, and guiding patients through necessary forms in a fast-paced clinic environment.

The position requires clear communication, computer literacy, and attention to HIPAA practices.

Qualifications

• Minimum of 1 year related work experience.
• High School Diploma or GED required.
• HIPAA compliance and patient data handling.

Responsibilities

• Check in patients for appointments and verify demographics accurately.
• Monitor patient wait times and communicate changes to patients as needed.
• Assist with insurance verification and proper assignment of primary/secondary/tertiary coverage.
• Explain financial obligations, collect copays/deductibles as applicable, and process prepaid amounts at service time.
• Schedule follow-up appointments, including specialty or ancillary services, where appropriate.
• Process multi-channel messages related to appointments, referrals, prescriptions, and complaints.
• Conduct medical record maintenance and releases per department policy.
• Assist with referrals and pre-certifications at the time of encounter.

Skills

Clinic Support Services

Communication

Computer Literacy

Customer Service

Health Information Systems (HIS)

HIPAA Compliance

Multitasking

Organizing

Teamwork

Education

High School Diploma or GED

Job description

Location: Geisinger Community Medical Center (GCMC) Shift: Days (United States of America) Scheduled Weekly Hours: 0 Worker Type: Regular Exemption Status: No Job Summary: Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

Responsible for checking patients in for appointments and accurately verifying demographics. Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses. Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures. Communicates financial obligations to patients and collects fees at time of service as appropriate. Communicates the purpose of and completes all necessary regulatory forms with patient. Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible. Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints. Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly. Performs cash posting following department guidelines. Independently works work queues to ensure timely resolution of all accounts. Maintain productivity and quality performance expectations Accurately performs medical record maintenance and releases. Assists with referrals and pre-certifications, at the time of encounter. Properly utilizes and maintains patient recall and reschedule lists. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Education: High School Diploma or Equivalent (GED)- (Required)

Experience: Minimum of 1 year-Related work experience (Preferred)

Certification(s) and License(s):

Skills:

• Clinic Support Services
• Communication
• Computer Literacy
• Customer Service
• Health Information Systems (HIS)
• HIPAA Compliance
• Multitasking
• Organizing
• Teamwork

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes nine hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,600 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and benefits for domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

* Does not qualify for J-1 waiver. We are an AffiAffirmative Action, Equal Opportunity Employer. Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.