Patient Access Rep-Flex

Geisinger Clinic; Lewistown (Mifflin County); On-site; USD 30,000 - 42,000; Full time

Job summary

Geisinger Clinic Lewistown is seeking a Front Desk/Patient Access professional to greet and register patients, verify demographics, and support the checkout process. The role includes scheduling follow-ups, handling insurance information, and communicating financial obligations to patients to ensure a smooth visit.

The position requires strong clerical, communication, and customer service skills, with a commitment to patient privacy and high-quality service in an office setting.

Qualifications

• High School Diploma or GED required.
• Prior front desk/clerical experience preferred.
• Excellent communication and customer service skills.

Responsibilities

• Check patients in for appointments and verify demographics.
• Monitor patient wait times and communicate changes to patients.
• Explain insurance processes and assign primary/secondary/tertiary coverages.
• Explain fees and collect payments at time of service.
• Complete regulatory forms and ensure patient privacy per HIPAA.
• Schedule follow-up appointments including referrals or specialty visits.
• Handle multi-channel messages regarding appointments, referrals, prescriptions, and complaints.

Skills

Clerical I

Communication

Customer Service

Office Confidentiality

Education

High School Diploma or GED

Job description

Location: Geisinger Multi-Specialty Clinic Lewistown

Shift: Days (United States of America)

Scheduled Weekly Hours: 0

Worker Type: Regular

Exemption Status: No

Job Summary: Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties:

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Ind ependently works work queues to ensure timely resolution of all accounts.
• M aintain productivity and quality performance expectations
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

• Education: High School Diploma or Equivalent (GED)- (Required)
• Experience: Minimum of 1 year-Related work experience (Preferred)
• Certification(s) and License(s):
• Skills: Clerical I, Communication, Customer Service, Office Politics And Confidentiality

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.