Patient Access Rep – Financial Counselor TMCH Cancer Center Imaging

Tucson Medical Center; Tucson (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Tucson Medical Center is hiring a Patient Access Rep – Financial Counselor for the TMCH Cancer Center Imaging. This full-time, day-shift role supports patients and families in understanding and managing healthcare costs, verifies insurance, and guides applications for financial assistance.

The position requires healthcare/care setting experience, strong communication skills, and proficiency with EHRs and MS Office. No required licensure; CHAA is a plus.

Qualifications

• Knowledge of healthcare billing and insurance processes.
• Strong interpersonal and communication skills.
• Ability to explain complex financial information with compassion.

Responsibilities

• Interview patients to assess financial status and payment options.
• Verify insurance eligibility, benefits, and requirements.
• Provide cost estimates and explain patient financial responsibility.
• Collect deposits, co-pays, and deductibles; establish payment plans.
• Assist patients in applying for financial assistance or charity care.
• Maintain accurate records in EHR and financial systems.

Skills

Interpersonal communication

Clear explanations

Attention to detail

Tools

EHR systems

Payer portals

Microsoft Office

Job description

Patient Access Rep – Financial Counselor TMCH Cancer Center Imaging

Job Category Professional

Schedule Full time

Shift 1 - Day Shift

SUMMARY:

The Patient Access Rep - Financial Counselor is responsible for assisting patients and their families in understanding and managing the financial aspects of their healthcare. This includes verifying insurance coverage, estimating out-of-pocket costs, arranging payment plans, and identifying financial assistance programs. The role ensures compliance with hospital policies and regulatory requirements while delivering compassionate and informed support to patients.

ESSENTIAL FUNCTIONS:

• Interview patients or their representatives to assess financial status and determine payment options.
• Verify insurance eligibility, benefits, and authorization requirements.
• Provide cost estimates and explain patient financial responsibility.
• Collect deposits, co-pays, and deductibles; establish and monitor payment plans.
• Assist patients in applying for financial assistance, charity care, or third-party funding.
• Ensure completion of financial documentation in accordance with hospital policies.
• Perform medical necessity screening and ensure compliance with system requirements.
• Collaborate with clinical departments and physician offices to obtain necessary documentation.
• Maintain accurate records and documentation in EHR and financial systems.
• Prepare daily deposits and reconcile financial transactions.
• Adhere to HIPAA and organizational confidentiality standards.
• Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION:

EXPERIENCE: Three (3) years in a healthcare or medical office setting, including experience in insurance verification, financial counseling, or patient access.

LICENSURE OR CERTIFICATION: None required; CHAA or related certification preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of healthcare billing, insurance plans, and financial assistance programs.
• Strong interpersonal and communication skills.
• Ability to explain complex financial information in a clear and compassionate manner.
• Proficiency in EHR systems, payer portals, and Microsoft Office.
• Attention to detail and accuracy in documentation.
• Ability to manage multiple tasks in a fast-paced environment.