Patient Access Rep - Evenings

Davita Inc.; Lansdale (Montgomery County); On-site; USD 35,000 - 50,000; Full time

Job summary

A prominent healthcare organization is seeking a dedicated registration professional to ensure positive patient experiences during admissions. Ideal candidates will have strong communication skills and at least three years of customer service experience, ideally in a healthcare setting. This full-time position offers evening shifts and requires availability on alternate weekends.

Benefits

Life and disability insurance

Paid time off

Educational benefits

Health and retirement benefits

Qualifications

• Minimum 3 years of customer service experience in customer-facing roles.
• Experience in outpatient admissions or related healthcare environments preferred.

Responsibilities

• Gather accurate demographic and insurance information from patients.
• Confirm medical necessity and verify insurance coverage.
• Handle registration tasks for outpatient visits.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or GED

Associates degree in healthcare or business administration

Job description

Job Details

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker's comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.

Please note this position is a full time evenings position that does require every other weekend availability.

Job Description

Minimum Education and Experience Requirements:

Education:
Required High School Diploma or GED, Associates degree in healthcare or business administration preferred
AND
Experience:
Outpatient/Admissions: Minimum 3 years of customer service experience, in customer facing type roles
Emergency Department: Minimum 3 years experience in hospital, physician practice, or other related healthcare environment customer service. Prior registration experience in Emergency Dept preferred. Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.

Work Shift

Workday Evening (United States of America)

Worker Sub Type

Regular

Primary Location Address

559 W. Germantown Pike, East Norriton, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

At Jefferson, we offer a comprehensive total rewards package designed to support the health and well-being of our colleagues and their families. It includes a wide range of benefits including competitive pay, health and retirement benefits, life and disability insurance, paid time off, educational benefits, financial and mental health resources and much more. Our diverse benefits offerings ensure you have the coverage and access to services you need to thrive both personally and professionally.