Patient Access Rep - Evenings - Every Other Weekend

Jefferson Health; East Norriton Township (Montgomery County); On-site; USD 35,000 - 45,000; Full time

Job summary

Jefferson Health seeks a Patient Access Representative for evening shifts, focusing on patient interactions during registration. Responsibilities include gathering key information for medical records, ensuring insurance verification, and providing excellent customer service amidst a supportive healthcare environment. Ideal candidates will have strong communication skills and prior experience in customer service.

Qualifications

• Minimum 3 years of customer service experience in customer-facing roles required.
• Prior registration experience in the healthcare environment preferred.
• Knowledge of medical terminology and insurance coverage is beneficial.

Responsibilities

• Interacting with patients to gather demographic and insurance information.
• Registering patients and confirming medical necessity for outpatient visits.
• Maintaining compliance with departmental protocols.

Skills

Communication

Customer Service

Attention to Detail

Education

High School Diploma or GED

Associates degree in healthcare or business administration preferred

Tools

Microsoft Office

Healthcare EHR applications (e.g., EPIC, Cerner)

Job description

Patient Access Rep - Evenings - Every Other Weekend

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Patient Access Rep - Evenings - Every Other Weekend

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Job Details

Patient Access Rep-M

Job Description

Job Summary

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.

Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned

Requests photo ID and insurance cards, scanning copies

Records complete and accurate demographic and insurance information. Entering orders and confirming medical necessity for outpatient visits, if appropriate. Interviewing patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.

Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients’ insurance coverage and benefits including patient’s out of pocket liability. Ensures proper referral and authorizations are on file as needed.

Completes all activities with adherence to departmental and institutional protocols

Assures regulatory and compliance requirements are met

Achieves individual and team performance metrics

Communicates and collects out-of-pocket liability from patients at the time of service

Rotates assignment to all points of service areas within Patient Access

Emergency Department

Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner

Knowledge of medical terminology and/or third-party insurance coverage including managed care plans

Strong verbal and written communication and customer service skills

Meticulous attention to detail

Manager - Please list required competencies for this job

Outpatient/Admissions

Proficient with computer and Microsoft Office skills

OUR MISSION: We improve lives.

OUR VISION: Reimagining health, education & discovery to create unparalleled value.

OUR VALUES: Put People First, Be Bold & Think Differently, Do the Right Thing.

Strong verbal and written communication; strong customer service, has knowledge and ability to utilize practices, tools, and techniques for communicating with a customer

Meticulous attention to detail

Education

Required High School Diploma or GED, Associates degree in healthcare or business administration preferred

AND

Experience

Outpatient/Admissions: Minimum 3 years of customer service experience, in customer facing type roles

Emergency Department: Minimum 3 years experience in hospital, physician practice, or other related healthcare environment customer service. Prior registration experience in Emergency Dept preferred. Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.

Work Shift

Weekend Evening (United States of America)

Worker Sub Type

Regular

Primary Location Address

559 W. Germantown Pike, East Norriton, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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