Patient Access Rep - DeKalb Registration - PRN

Huntsville Hospital Health System; Fort Payne (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

Huntsville Hospital Health System is seeking a customer service representative in Fort Payne, Alabama. The representative will greet patients and families, handle customer service issues, and enter necessary demographics. The position requires a High School Diploma or GED equivalent, with preferences for customer service experience and computer skills, along with potential medical record experience. Flexibility to work varied schedules, including weekends, is essential.

Qualifications

• Two to three years of customer service/public relations/leadership experience preferred.
• Two to three years computer experience preferred.
• Previous medical record or billing experience strongly preferred.

Responsibilities

• Greets the public, patients, and families.
• Handles all customer service issues in a customer friendly manner.
• Responsible for daily operations.

Education

High School Diploma or GED Equivalent

Job description

Overview

Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer friendly manner. Accurately listens and responds appropriately to address and resolve issues at hand. Must ensure all paperwork is checked for registration accuracy. Must continually enhance knowledge regarding administrative processes in order to train new hires and existing employees. Should show initiative in process improvement. Must collect required fees from patients or authorized representatives. Responsible for daily operations. Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call.

Qualifications

Education required: High School Diploma or GED Equivalent

Experience: Two to three years of customer service/public relations/leadership experience preferred. Two to three years computer experience preferred. Previous medical record or billing experience strongly preferred. Will consider one year of previous work experience in other fields.