Patient Access Rep - Ambulatory Patient Access

Ultipro; Klamath Falls (OR); On-site; USD 25,000 - 36,000; Full time

Job summary

Sky Lakes Medical Center in Oregon is seeking a Patient Access Representative for Ambulatory Access on a full-time, on-site schedule. The role focuses on greeting patients, verifying insurance, and coordinating with clinical staff to ensure smooth patient flow.

Candidates should have medical or clerical experience, fast data entry, and strong communication skills; preferred familiarity with medical terminology and ICD-9 coding.

Qualifications

• Required: Medical or clerical experience.
• Required: 50 wpm keyboard skills.
• Required: Excellent spelling, math, problem solving skills.
• Required: Filing skills; telephone skills; data entry; ability to work independently and with coworkers; communicate effectively with patients and professionals.
• Required: Ability to prioritize, organize, and attend to detail.
• Preferred: Medical terminology and limited ICD-9 coding knowledge.

Responsibilities

• Performs department patient and visitor reception, and directs patient to the appropriate location.
• Obtains and verifies insurance and billing information for all insurance types; ability to obtain information for unfamiliar types.
• Audits charts daily for completeness and accuracy; completes follow-ups within designated time; forwards items as needed.
• Prepares identification bracelets and paperwork used during patient care in a timely manner.
• Maintains >95% accuracy.
• Looks up non-scheduled patient exams in the database.
• Maintains relationships with ancillary clinical departments and physician offices.
• Attends meetings and supports future directions of the division; communicates improvements through supervisor.
• Trains and orients new department clerical staff.
• Communicates effectively with diverse people; handles stress; makes sound decisions.
• Understands and complies with Sky Lakes Medical Center policies and procedures.

Skills

Typing 50 wpm

Data entry

Telephone skills

Communication

Problem solving

Attention to detail

Job description

Patient Access Rep - Ambulatory Patient Access - FT Days

Job Category: Clerical

Requisition Number: PATIE003294

• Posted : September 24, 2026
• Full-Time
• On-site
• Hourly Range : $17.75 USD to $26.22 USD

Locations

Showing 1 location

Description

QUALIFICATIONS

Required: Medical or clerical experience; 50 wpm keyboard skills; Excellent spelling, math, problem solving skills; Filing skills; telephone skills; data entry: Ability to work independently and with co-workers as well as communicate effectively with patients and professionals; and Ability to prioritize, organize, and attend to detail.

Preferred: Medical terminology, and limited ICD-9 coding knowledge.

TYPICAL PHYSICAL/MENTAL DEMANDS

Medium physical demand level capabilities required. Must be able to accommodate fast, efficient pace. Must be able to sit, stand, or walk for extended periods of time. Must be able to lift up to 40 pounds and push a wheelchair up to 250 pounds. Assist a patient in and out of a chair, wheelchair, or from an automobile and be able to ride in an elevator. 20/25 vision with correction required. Good hearing and legible handwriting.

ESSENTIAL JOB FUNCTIONS

• Performs department patient and visitor reception, and directs patient to the appropriate location.
• Obtains and verifies insurance and billing information. Able to accurately process information for all insurance types as well as have the ability to obtain the necessary information for insurance types that are not familiar.
• Audits charts daily for completeness and accuracy. Completes follow-ups within the designated time required. Forwards follow-ups that need to be completed before next scheduled shift to the appropriate person.
• Prepares identification bracelet as well as paperwork used during patient care in a timely manner.
• Maintains >95% accuracy.
• Able to look up non-scheduled patient exams in the data base.
• Contacts appropriate people when office equipment repair is needed.
• Maintains close working relationship with ancillary clinical departments and physician’s offices.
• Attends meetings and supports the future directions of the division and aides in communicating improvements through direct contact with supervisor.
• Trains and orients new department clerical staff.
• Communicates effectively, both in person and on the telephone and is able to work and interact with a variety of personality types.
• Handles stress and pressure and has the ability to make decisions.
• Understands, supports, and complies with the philosophy, policies, and procedures of Sky Lakes Medical Center.
• Maintains competency in all position responsibilities.
• Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization. This will be apparent by ongoing completion of any or all of the following: proficiency testing, skill demonstration, practice of core standards for service excellence, and documentation review.
• While performing job tasks, demonstrates awareness of age specific practices of the customer(s).
• While performing job tasks, demonstrates awareness of cultural and spiritual practices of the customer(s).
• While performing job tasks, demonstrates awareness of the functional status and physical needs of our customer(s).

MARGINAL JOB FUNCTIONS

• Performs other duties as assigned.

Equal Opportunity Employer
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