Patient Access Rep

Midwest Cardiovascular Institute; Warrenville (IL); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Disability insurance

Life insurance

Training resources

Annual merit-based increases

General Purpose Time

Eight company-paid holidays

Employee events

EAP for dependents

Job summary

Midwest Cardiovascular Institute in Warrenville, IL seeks a front desk/clinic communications associate to operate a multi-line switchboard and schedule patient appointments per clinic guidelines.

Key duties include directing calls, routing messages, and documenting appropriately in the medical record while meeting defined performance metrics. Benefits include health, dental and vision plans, retirement, disability and life coverage, and ongoing training.

Qualifications

• High school diploma preferred.
• Experience with a multi-line switchboard preferred.
• Strong communication skills.

Responsibilities

• Answer 100-150 incoming calls daily.
• Accurately schedule appointments and route messages to the correct team.
• Ensure proper documentation in the medical record.
• Meet performance goals (e.g., 85% calls answered in under 30 seconds, less than 10% abandonment rate).
• Perform other related duties as needed to support clinic operations.

Skills

Communication skills

Switchboard experience

Education

High school diploma

Job description

Nature of Duties:

Operates a multi-line switchboard, directing calls and scheduling patient appointments according to clinic guidelines.

Nature of Duties:

Operates a multi-line switchboard, directing calls and scheduling patient appointments according to clinic guidelines.

Qualifications:

• High school diploma preferred
• Experience with a multi-line switchboard preferred
• Strong communication skills
  
  

Specific Duties:

• Answer 100-150 incoming calls daily.
• Accurately schedule appointments and route messages to the correct team.
• Ensure proper documentation in the medical record.
• Meet performance goals (e.g., 85% calls answered in under 30 seconds, less than 10% abandonment rate).
• Perform other related duties as needed to support clinic operations.
  
  

Compensation: Pay starting at $17.87.

Company Benefits:

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents.