Centralized Scheduler

nhainc; Toledo (OH); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Matching Retirement Plan

Employee Assistance Program

11 Paid Holidays

Generous PTO

Job summary

nhainc in Toledo, Ohio seeks a Centralized Scheduler to greet patients and schedule appointments while ensuring confidentiality and professionalism. Responsibilities include confirming appointments, managing patient inquiries, and floating between clinic offices as needed.

The ideal candidate will have a High School Diploma or GED, demonstrate initiative, and possess strong computer skills. We offer a competitive salary of $17.00/hr and a comprehensive benefits package, including health, dental, vision, life insurance, and more.

Qualifications

• Ability to manage time efficiently.
• Must be able to work independently in a fast-paced environment.
• Ability to resolve patient or customer concerns.

Responsibilities

• Greet patients arriving to appointments.
• Schedule appointments using electronic health system.
• Respond appropriately to patient inquiries.
• Confirm patient's appointments.
• Maintain a professional tone while handling calls.

Skills

Detail oriented

Pleasant demeanor

Computer knowledge

Ability to relate effectively

Initiative and independent thinking

Ability to maintain confidentiality

Education

High School Diploma or GED

Job description

Centralized Scheduler

Neighborhood Health Association - Greet patients arriving to appointments at the clinic in a courteous and professional manner, and schedule patient appointments by phone. For patients desiring to schedule or cancel/reschedule an appointment, accurately schedule the appointment in the electronic health system, using PCMH standards. Maintain a professional and courteous manner while protecting confidential patient information.

Duties and Responsibilities

• Assist with pre-calls and call reports
• Confirm patient’s appointments.
• Schedule appointments for patients using the electronic health system, following PCMH standards.
• Cancel and reschedule appointments for patients using the electronic health system, following PCMH standards.
• Direct non-scheduling calls to appropriate department or extension.
• Respond appropriately to patient inquiries.
• Follow up with patient calls where necessary.
• Will be knowledgeable of LEP policy in order to accurately manage our non-English speaking patients.
• Maintain a friendly, courteous, and professional tone when handling all incoming calls.
• Utilize resources provided for patients with unresolved issues, to include Patient Lines, E.H.R. Messaging, and Patient Advocate.
• Perform other duties as assigned by supervisor.
• Will float between NHA medical clinic offices.
• Requires own insured vehicle and a good driving record.

Skills/Qualifications

• High School Diploma or GED equivalent.
• Detail oriented with ability to manage time efficiently.
• Pleasant and professional demeanor and temperament during stressful and difficult situations.
• Ability to relate effectively to a diverse group of patients in a professional and courteous manner.
• Computer knowledge is required.
• Must show initiative, independent thinking, and use of sound judgment in the absence of specific orders.
• Must show ability to resolve patient or customer concerns within the parameters given by the employer.
• Ability to maintain patient confidentiality.
• Must be able to work independently in a fast-paced environment with regular interruptions.

Compensation and Benefits

We offer a competitive salary and benefits package including Health, Dental, Vision and Life Insurance, a matching retirement plan, Employee Assistance Program, 11 paid holidays and generous PTO. Hourly pay $17.00/hr.

Equal Opportunity Employer

We are a drug free workplace, and an Equal Opportunity Employer.