Patient Access Rep

Cayuga Medical Center; United States; On-site; USD 24,000 - 29,000; Full time

Job summary

Arnot Health is seeking a Patient Access Representative at Arnot Ogden Medical Center. The role focuses on patient access, registration accuracy, insurance/demographic verification, and timely collection of service fees, while upholding confidentiality and ethics.

Responsibilities include registering patients, obtaining signed consents, collecting co-pays, processing orders, and coordinating scheduling and precertifications. Per diem schedule with rotating shifts.

Qualifications

• High school diploma or equivalent experience
• Experience with computer applications
• Six months healthcare, finance, collection or billing experience preferred
• Six months to one year desired, preferably in a healthcare setting
• Medical terminology and coding experience beneficial.

Responsibilities

• Accurate registration of all System patients and reporting/billing.
• Distribute patient materials and obtain signatures on consents and forms.
• Collect patient cost sharing amounts (copays, deductibles, coinsurance, full costs) and refer to financial assistance as needed; document collections; end-of-day cash out.

Job description

About Arnot Health

Arnot Health offers patient-centered, comprehensive health services to the Southern Tier of New York and Northern Tier of Pennsylvania. Campuses include Arnot Ogden Medical Center and St. Joseph’s Hospital in Elmira; Ira Davenport Memorial Hospital in Bath, NY; and over 40 medical offices in the Southern Tier. Arnot Health is currently affiliated with more than 300 physicians from 50+ specialties.

Arnot Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.

Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Arnot Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.

We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.

Learn more at www.arnothealth.org.

Summary

Responsible for the registration of all patients’ accessing services at System with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, and point of service collection, while maintaining confidentiality, professionalism and ethics continuously.

Responsibilities

• Is responsible for accurate registration of all System patient’s while maintaining regulatory and functional knowledge of all information required to register patient types in database which ensures timely & accurate reporting/billing.

• Is responsible for distribution of patient related materials and obtaining patient or designee’s signature on all necessary consents, permits, financial forms, as well as charity application, when applicable.

• Is responsible for collection of patient owed cost sharing amounts (copays, deductibles, coinsurance, full costs {non-covered/self-pay}) in accordance with Service Standards as well as referring patient to financial assistance department, when applicable. End of day cash out procedure applies. Documentation of all collection of co-pays is mandatory.

• Is responsible for order entry, including but not limited to Observation, Laboratory, Radiology, Therapy and/or Physicians services as applicable to assigned area. Proper reconciliation of appropriate ordered services may require contact with applicable department. Reconciliation is required to be conducted timely & accurately with zero lose in revenue to System.

• Is responsible for acquiring precertification status on all applicable services, such as Same Day Surgery Accounts, Outpatient Radiology & Cardiology Tests, and/or Physician Services, or Pharmacy Services.

• Coordinates with Nursing Services/Designee the efficient use of available beds, including inpatient, observation and skilled, while adhering to appropriate registration/order entry standards.

• Coordinates centralized scheduling for System using applicable databases. Ensures proper department/physician has relative information and assists with maximizing schedule capacity.

Minimum Qualifications

• High school diploma or equivalent experience
• Experience with computer applications

Preferred Qualifications

• A minimum of six months prior healthcare, finance, collection or billing experience
• Six months to one year desired, preferably in a healthcare setting
• Medical terminology and coding experience beneficial.

Required Licensure/Certifications

Provider CPR required within 90 days of hire date.

Physical Requirements

Light physical activity. Emergency room environment (as applicable). Patient interaction with sitting, walking and computer usage required.

Job Title: Patient Access Rep

Location: Arnot Ogden Medical Center

Department: Patient Registration Services

Hours Per Week: Per Diem

Schedule: Monday - Sunday Rotation

Sign-On Bonus: $0

Pay Range Disclosure: $17.77 - $21.40 per hour

Centralus Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at [e-mail]. or for Arnot [e-mail]