Patient Access Assistant Manager

Centralus Health; Ogden Center (NY); On-site; USD 65,000 - 78,000; Full time

Job summary

Arnot Health is seeking a dedicated Patient Access Assistant Manager at Arnot Ogden Medical Center in Elmira, NY. You will oversee daily Patient Access operations, staff, and service standards to ensure accurate registration, efficient financial intake, and an exceptional patient experience across the system.

Qualifications include a high school diploma and at least three years in healthcare, billing, or revenue cycle. Supervisory experience and medical terminology knowledge are preferred.

Qualifications

• High school diploma or equivalent.
• Minimum three years healthcare, billing, or revenue cycle experience.
• Supervisory experience and medical terminology knowledge.

Responsibilities

• Oversee daily Patient Access operations, staffing, productivity, and service standards compliance.
• Keeps Patient Access Manager and Director informed of Service Standard goals, performance evaluations and disciplinary issues as well as other related statistical data or issues involving the Patient Access team.
• Is responsible for completing regular quality audits on Patient Access team to ensure accurate patient registration, insurance verification, documentation, and charge entry.
• Lead point-of-service collections and support patient financial discussions.
• Prepares work schedules and coordinates/assigns daily duties to staff. Ensures employees comply with attendance guidelines and timecards reflect an accurate record of time.
• Is responsible for coordinating all necessary training for patient access team, coaching, and timely completion of Performance evaluations.
• Conduct quality audits, monitor trends, and implement process improvements.

Skills

Medical terminology knowledge

Education

High school diploma or equivalent

Job description

About Arnot Health

Arnot Health offers patient-centered, comprehensive health services to the Southern Tier of New York and Northern Tier of Pennsylvania. Campuses include Arnot Ogden Medical Center and St. Joseph's Hospital in Elmira; Ira Davenport Memorial Hospital in Bath, NY; and over 40 medical offices in the Southern Tier. Arnot Health is currently affiliated with more than 300 physicians from 50+ specialties.

Summary

The Assistant Manager, Patient Access oversees daily operations of the Patient Access team to ensure accurate registration, financial intake, service standards compliance, and an exceptional patient experience across the system.

Responsibilities

• Oversee daily Patient Access operations, staffing, productivity, and service standards compliance.
• Keeps Patient Access Manager and Director informed of Service Standard goals, performance evaluations and disciplinary issues as well as other related statistical data or issues involving the Patient Access team.
• Is responsible for completing regular quality audits on Patient Access team to ensure accurate patient registration, insurance verification, documentation, and charge entry.
• Lead point-of-service collections and support patient financial discussions.
• Prepares work schedules and coordinates/assigns daily duties to staff. Ensures employees comply with attendance guidelines and timecards reflect an accurate record of time.
• Is responsible for coordinating all necessary training for patient access team, coaching, and timely completion of Performance evaluations.
• Conduct quality audits, monitor trends, and implement process improvements.

Minimum Qualifications

• High school diploma or equivalent
• Minimum three years healthcare, billing, or revenue cycle experience.

Preferred Qualifications

• Supervisory experience and medical terminology knowledge.

Required Licensure/Certifications

• None

Physical Requirements

• Light physical strain

Job Title

Patient Access Assistant Manager

Location

Arnot Ogden Medical Center

Department

Patient Registration Services

Hours Per Week

Salary Exempt

Schedule

Monday - Sunday Days

Sign-On Bonus

$0

Pay Range Disclosure

$65,000 - $78,000**

Centralus Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at [e-mail] or for Arnot [e-mail]