Patient Access Assistant Manager

AH_001 Arnot Ogden Medical Center; United States; On-site; USD 65,000 - 78,000; Full time

Job summary

Arnot Ogden Medical Center is seeking an Assistant Manager, Patient Access to oversee daily operations of the Patient Access team across the system, ensuring accurate registration, financial intake and a positive patient experience.

You will manage staffing, monitor performance, conduct quality audits, and coach staff to meet service standards while coordinating training and scheduling. This role requires supervisory healthcare revenue cycle experience and strong attention to detail.

Qualifications

• High school diploma or equivalent.
• Minimum three years healthcare, billing, or revenue cycle experience.
• Supervisory experience and medical terminology knowledge.

Responsibilities

• Oversee daily Patient Access operations, staffing, productivity, and service standards compliance.
• Keeps Patient Access Manager and Director informed of Service Standard goals, performance evaluations and disciplinary issues as well as other related statistical data or issues involving the Patient Access team.
• Is responsible for completing regular quality audits on Patient Access team to ensure accurate patient registration, insurance verification, documentation, and charge entry.
• Lead point-of-service collections and support patient financial discussions.
• Prepares work schedules and coordinates/assigns daily duties to staff.
• Ensures employees comply with attendance guidelines and timecards reflect an accurate record of time.
• Is responsible for coordinating all necessary training for patient access team, coaching, and timely completion of Performance evaluations.
• Conduct quality audits, monitor trends, and implement process improvements.

Skills

Supervisory experience

Medical terminology knowledge

Education

High school diploma or equivalent

Job description

About Arnot Health

Arnot Health offers patient-centered, comprehensive health services to the Southern Tier of New York and Northern Tier of Pennsylvania. Campuses include Arnot Ogden Medical Center and St. Joseph's Hospital in Elmira; Ira Davenport Memorial Hospital in Bath, NY; and over 40 medical offices in the Southern Tier. Arnot Health is currently affiliated with more than 300 physicians from 50+ specialties. Arnot Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve. Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Arnot Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch. We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities. Learn more at www.arnothealth.org.

Summary

The Assistant Manager, Patient Access oversees daily operations of the Patient Access team to ensure accurate registration, financial intake, service standards compliance, and an exceptional patient experience across the system.

Responsibilities

• Oversee daily Patient Access operations, staffing, productivity, and service standards compliance.
• Keeps Patient Access Manager and Director informed of Service Standard goals, performance evaluations and disciplinary issues as well as other related statistical data or issues involving the Patient Access team.
• Is responsible for completing regular quality audits on Patient Access team to ensure accurate patient registration, insurance verification, documentation, and charge entry.
• Lead point-of-service collections and support patient financial discussions.
• Prepares work schedules and coordinates/assigns daily duties to staff.
• Ensures employees comply with attendance guidelines and timecards reflect an accurate record of time.
• Is responsible for coordinating all necessary training for patient access team, coaching, and timely completion of Performance evaluations.
• Conduct quality audits, monitor trends, and implement process improvements.

Minimum Qualifications

• High school diploma or equivalent
• Minimum three years healthcare, billing, or revenue cycle experience.

Preferred Qualifications

• Supervisory experience and medical terminology knowledge.

Required Licensure/Certifications

• None

Physical Requirements

• Light physical strain

Job Details

• Job Title: Patient Access Assistant Manager
• Location: Arnot Ogden Medical Center
• Department: Patient Registration Services
• Hours Per Week:
• Salary Exempt Schedule: Monday - Sunday Days
• Sign-On Bonus: $0
• Pay Range Disclosure: $65,000 - $78,000

Centralus Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at [e-mail]. or for Arnot [e-mail]

We’re excited you’re considering joining our team. At Centralus Health, we foster a culture of care, trust, and belonging. Here, you’ll have the opportunity to grow and thrive in your career while making meaningful connections with patients, families, colleagues, and communities.