Patient Access Rep

Commonspirit; Silverdale (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Silverdale is seeking a Patient Access Representative. This role involves providing administrative support for patient intake, ensuring excellent customer service, and managing patient data effectively. Ideal candidates will have experience in customer service, preferably in healthcare settings, and must be adept at handling sensitive information while maintaining confidentiality.

Qualifications

• At least one year of customer service experience required.
• Healthcare or call center experience preferred.

Responsibilities

• Perform general administrative support duties related to patient intake.
• Interact with patients to facilitate check-in/check-out and schedule appointments.
• Collect co-pays and process referrals.

Skills

Customer Service

Job description

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Responsibilities

1. Perform general administrative support duties related to patient intake for outpatient clinics.
2. Interact with patients at the front desk and over the phone to facilitate check-in/check-out, gather demographic and financial data, and schedule appointments.
3. Collect co-pays, co-insurance, and prior balances.
4. Obtain and process referrals, authorizations, and pre-certifications for procedures.
5. Work with patients to fulfill referral needs and verify insurance coverage.
6. Maintain confidentiality and adhere to privacy practices.
7. Provide excellent customer service to all patients.

Qualifications

• At least one year of customer service experience required; healthcare or call center experience preferred.