Patient Access Rep

Resurgens Orthopaedics; Fort Worth (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Resurgens Orthopaedics in Fort Worth, TX is seeking a Patient Access Representative to deliver excellent customer service at the front desk. You will greet patients, verify eligibility, collect payments, and schedule visits with rehabilitation clinicians.

This role involves assisting with paperwork, scanning records, communicating with care teams, and maintaining a clean, organized lobby while supporting back-office tasks as needed.

Responsibilities

• Greets, welcomes, and expedites patients at check-in while updating staff on delays
• Instructs patients on completion of forms and explains insurance benefits
• Scans new patient information and updates records in the computer system
• Verifies rehabilitation benefits and documents them in paper and in the system
• Collects co-pays, deductibles, and any outstanding balances at the time of service
• Schedules appointments with the rehabilitation clinician and informs patients of delays
• Maintains cash drawer/petty cash and reconciles discrepancies
• Assists with back-office duties as needed to support patient access operations

Skills

Customer service

Front desk

Scheduling

Insurance verification

Cash handling

Communication

Job description

Description

Description

The Patient Access Rep is responsible for excellent customer service, greeting all patients, ensuring completion of all new or updated patient paperwork, scheduling appointments, insurance verification, worker’s compensation authorization, answering phones, and collecting all appropriate monies due at the time of service.

Requirements

Requirements

• Greets, welcomes, and expedites patients as they check in while keeping staff and patients abreast of any delays
• Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any necessary corrections to the patients account
• Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, patient paperwork, and payment logs)
• Verifies rehabilitation benefits and documents benefits on paper and into computer system
• Explains financial requirements to the patient and collects tiem of service deductible, co-pays and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable)
• Communication with workers compensation for authorization of rehabilitation visits and documents on paper and into computer system
• Enters charge details for each patient per billing guidelines for worker’s compensation and MVA patients
• Schedules new patient and follow up patient appointments with the appropriate rehabilitation clinician
• Communicates with the patients in the lobby if clinician or MRI (if applicable) is running behind schedule
• Communicates with all patients who no-show and notifies adjuster of any no-show by a worker’s compensation patient
• Reconciles change drawer/petty cash
• Other duties as assigned
• Keeps front desk and lobby clean and organized.
• Assist with back-office duties: cleaning, laundry, organization as needed