Patient Access & Reimbursement Specialist

Valeris, Inc.; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) Retirement Savings Plan with 5%

Paid Time Off

Job summary

Valeris, Inc. in Raleigh, NC, is seeking a Reimbursement Specialist to provide inbound/outbound call center support for patients, caregivers, and providers, guiding them through the Patient Support Program and reimbursement processes.

You will verify insurance details, assist with program enrollment, coordinate with payers, and communicate benefits while maintaining accurate case notes. This full-time role requires empathy, strong organization, and the ability to thrive in a fast-paced

Qualifications

• Associate or bachelor's degree preferred, or equivalent call-center experience.
• Experience with medical reimbursement or insurance processes.
• Excellent written and verbal communication.

Responsibilities

• Serve as primary contact for patients, caregivers, and providers.
• Explain benefits, verify insurance coverage, and assist with program enrollment.
• Document case notes and coordinate with internal teams.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Valeris, Inc. in Raleigh, NC, is seeking a Reimbursement Specialist to provide inbound/outbound call center support for patients, caregivers, and providers, guiding them through the Patient Support Program and reimbursement processes.

You will verify insurance details, assist with program enrollment, coordinate with payers, and communicate benefits while maintaining accurate case notes. This full-time role requires empathy, strong organization, and the ability to thrive in a fast-paced