Patient Access & Registration Specialist (Evenings)

R1 RCM; Salem (IN); On-site; USD 19,975 - 26,160; Full time

Job summary

R1 RCM is seeking a Patient Registration Customer Service Representative at Ascension St. Vincent Salem. You will be the first friendly face as patients check in, helping them navigate the registration process, gathering information, and answering questions with confidence and compassion.

No healthcare background is required; we’ll train you. This on-site role operates Monday–Friday 3:00 PM–11:30 PM with rotating weekends and holidays.

Qualifications

• High School Diploma or GED required.
• Strong customer service experience.
• Ability to pass background check, drug test, and vaccination requirements.
• Preferred: Medical or healthcare experience.

Responsibilities

• Register patients across multiple computer systems quickly and accurately.
• Answer phones and gather necessary information with clarity and empathy.
• Assist patients who may be ill, anxious, or confused during registration.
• Navigate diverse insurance plans and coverage details (with training).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Skills

Customer service

Education

High School Diploma or GED

Job description

R1 RCM is seeking a Patient Registration Customer Service Representative at Ascension St. Vincent Salem. You will be the first friendly face as patients check in, helping them navigate the registration process, gathering information, and answering questions with confidence and compassion.

No healthcare background is required; we’ll train you. This on-site role operates Monday–Friday 3:00 PM–11:30 PM with rotating weekends and holidays.