Patient Access & Registration Specialist

100 Hospital Service District No. 1 Parish of Terrebonne State of Louisiana; United States; On-site; USD 31,000 - 46,000; Full time

Job summary

100 Hospital Service District No. 1 Parish of Terrebonne State of Louisiana is seeking a Patient Access Representative to register patients and verify demographic, insurance, and pre-certification information accurately and in a timely manner.

The role involves clear communication with patients and families, collaboration with scheduling and nursing units, and explanation of hospital policies while ensuring confidentiality and excellent customer service.

Qualifications

• Knowledge of medical terminology preferred.
• Working knowledge of ICD and CPT coding preferred.
• Experience in patient registration or insurance office setting preferred.

Responsibilities

• Communicate clearly and professionally with patients, families, and staff across diverse backgrounds, maintaining patient confidentiality and excellent customer service.
• Collect and verify patient demographic, insurance, and pre-certification information accurately during registration and pre-registration processes.
• Coordinate patient flow by collaborating with scheduling, bed control, and nursing units to ensure efficient routing.
• Explain hospital policies, consent forms, and insurance requirements, addressing patient or family concerns appropriately.
• Demonstrate flexibility, professionalism, and a positive attitude, contributing to a collaborative and efficient team environment.
• Resolve challenges with diplomacy, offer constructive feedback for process improvement, and embrace changes that enhance service delivery.
• Prioritize tasks, manage high volumes of registrations, and maintain accuracy and timeliness in all assigned duties.
• Perform technical tasks including assigning rooms, transporting patients, preparing charts, photocopying insurance cards, and ensuring proper documentation and signatures.
• Maintain compliance with legal and regulatory requirements and keep supervisors informed of any concerns or issues.

Skills

Medical terminology

ICD/CPT coding

Patient registration

Insurance/office experience

Job description

100 Hospital Service District No. 1 Parish of Terrebonne State of Louisiana is seeking a Patient Access Representative to register patients and verify demographic, insurance, and pre-certification information accurately and in a timely manner.

The role involves clear communication with patients and families, collaboration with scheduling and nursing units, and explanation of hospital policies while ensuring confidentiality and excellent customer service.