Patient Access & Registration Specialist

UK St. Claire; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

UK St. Claire in Morehead, Kentucky, is seeking a detail-oriented healthcare front desk specialist to register patients, verify insurance, schedule appointments, and help maintain accurate records and patient flow.

This full-time, day-shift role requires 0–2 years in a healthcare setting and a high school diploma or equivalent. You will safeguard privacy, handle payments and referrals, and support admissions, with a strong emphasis on courteous, professional service.

Qualifications

• High school diploma or equivalent experience.
• 0–2 years of experience in a healthcare, clinical setting, or a relevant area.
• An equivalent combination of education and experience may be considered.
• All experience must be paid and in the same related field.
• Part-time and PRN experience will be prorated based on hours worked per week.
• Volunteer work and internships for academic credit are not counted.

Responsibilities

• Registers patients according to established workflows and ensures accurate entry of demographic and insurance information for medical records and billing.
• Verifies health insurance and completes pre-certification when necessary.
• Collects co-pays, deductibles, and out-of-pocket payments, manages daily cash activities, and ensures proper balancing, verification, and deposit.
• Answers phones, schedules appointments, completes patient referrals, and processes documentation in a timely and courteous manner.
• Manages office correspondence, medical record documentation, and processes information and medical records requests while maintaining confidentiality.
• Greets and assists patients, visitors, and staff, providing accurate information and directing them to appropriate destinations.
• Coordinates and schedules admissions, procedures, and bed assignments, collaborating with physicians and other departments.
• Assists with the orientation and development of employees, reviews and delegates daily tasks, and provides oversight of departmental processes.
• Monitors, audits, and works work queues, analyzes workflows, and ensures timely and accurate data entry.
• Performs other duties as assigned.

Skills

Customer service

Data entry

Scheduling

Phone etiquette

Privacy and confidentiality

Education

High school diploma or equivalent

Job description

UK St. Claire in Morehead, Kentucky, is seeking a detail-oriented healthcare front desk specialist to register patients, verify insurance, schedule appointments, and help maintain accurate records and patient flow.

This full-time, day-shift role requires 0–2 years in a healthcare setting and a high school diploma or equivalent. You will safeguard privacy, handle payments and referrals, and support admissions, with a strong emphasis on courteous, professional service.