Patient Access & Registration Specialist

St. Luke’s University Health Network; Northampton Township (Bucks County); On-site; USD 36,000 - 54,000; Full time

Job summary

St. Luke's University Health Network is seeking a Patient Access Representative to manage the full registration process for patients in outpatient and Emergency Department locations.

You will verify demographics, insurance, and diagnoses, perform real-time eligibility checks, and collect copayments. You will collaborate with SLPG practices and revenue cycle teams to ensure accurate claims and a smooth patient experience.

Qualifications

• High school diploma or equivalent required; health care related field preferred.
• Excellent customer service and interpersonal skills required.
• General computer experience and ability to type fluently, accurately, and quickly required.
• Insurance background preferred. Knowledge of medical terminology preferred.

Responsibilities

• Handle full patient registration for outpatient and ED, including demographics, insurance, and diagnostics.
• Coordinate with practices and revenue cycle to ensure smooth patient experience and accurate billing.
• Identify and verify patient information in hospital system; monitor EMR integrity and report potential identity theft.
• Cross-train across locations; assist with Welcome Kiosk and MyChart onboarding.

Skills

Customer service

Interpersonal skills

Typing speed

Computer literacy

Insurance knowledge

Medical terminology

Education

High school diploma

Healthcare certificate/degree

Tools

Epic

Job description

St. Luke's University Health Network is seeking a Patient Access Representative to manage the full registration process for patients in outpatient and Emergency Department locations.

You will verify demographics, insurance, and diagnoses, perform real-time eligibility checks, and collect copayments. You will collaborate with SLPG practices and revenue cycle teams to ensure accurate claims and a smooth patient experience.