Patient Access & Registration Specialist

Jupiter Medical Center; Lexington (VA); On-site; USD 36,000 - 60,000; Full time

Job summary

Jupiter Medical Center is seeking a Patient Access Specialist to deliver a dynamic, patient‑centered experience by collecting demographics, insurance and medical information for accurate registration. You will verify insurance, identify financial responsibilities and liaise with internal and external customers to ensure timely access to services.

The role requires strong communication, confidentiality, and proficiency with EMR systems and payer portals, with a focus on accuracy, speed, and

Qualifications

• BLS certification through the American Heart Association for Healthcare Providers.
• Billing and Coding Certification preferred.
• Experience required in using EMR systems, insurance verification, eligibility, and electronic billing.
• Requires general and specific knowledge of health insurance plans and interpretation of health insurance benefits.
• Ability to maintain confidentiality.
• Experience in a customer support role.
• Medical terminology knowledge.
• Proficient skills in computer applications such as Microsoft Office.
• Ability to set priorities and manage time effectively.
• Flexible, service oriented, and dedicated.
• Exceptional communication skills both verbally and in writing.
• Superior organizational skills, attention to detail, and able to multi-task.
• Strong interpersonal skills, listening and ability to carefully follow directions.

Responsibilities

• Performing insurance verification, data collection and documentation.
• Maintains proper documentation in all systems.
• Identifying patient financial responsibilities and collecting applicable monies.
• Acting as liaison to all internal and external customers to facilitate access to hospital services.
• Secures all necessary documentation to register the patient’s visit. Process authorizations electronically, utilizing payer portals, fax, or telephone working with the payers to secure authorizations.
• Works cooperatively and provides coverage for responsibilities of co-workers when assigned or as need arises.
• Answers telephone, responds to questions, directs calls, and documents messages.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains the confidentially of patient’s records and any related work.
• Effectively communicate needs of Physicians and staff in requirements of documentation for proper reimbursement.
• Checks for data errors and uses them as examples for educating team members.
• Adhere to contractual requirements of Medicare, Medicaid, and managed care plans.
• Run daily update and insurance exception reports.
• Complete all end of day responsibilities.
• Performs other duties as assigned.

Skills

Exceptional communication

Customer service experience

Confidentiality

Time management

Attention to detail

Interpersonal skills

Education

High School Graduate or Equivalent

Tools

EMR systems

Microsoft Office

Payer portals

Job description

Jupiter Medical Center is seeking a Patient Access Specialist to deliver a dynamic, patient‑centered experience by collecting demographics, insurance and medical information for accurate registration. You will verify insurance, identify financial responsibilities and liaise with internal and external customers to ensure timely access to services.

The role requires strong communication, confidentiality, and proficiency with EMR systems and payer portals, with a focus on accuracy, speed, and