Patient Access & Registration Specialist

Marion County Public Health Department; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Eskenazi Health in Indianapolis, IN, is seeking a Registrar to serve as the first point of contact for patients, registering them, confirming demographics, payer sources, and obtaining consent using OnBase Front Office Scanning.

The role requires adapting to all ages, ensuring timely patient flow, and collaborating with clinical and non-clinical staff. It is full-time and non-exempt, with varied shifts and a focus on accuracy and customer service.

Qualifications

• Must have at least a high school diploma or GED; associate degree preferred.
• Experience in business/office management or health information management is required (1+ year).
• Excellent customer service with strong communication skills; attentive to details.

Responsibilities

• Register patients by verifying demographics and payer sources.
• Gather and verify insurance information; obtain consent for treatment.
• Handle cash, co-pays, and reconcile cash drawer.
• Direct patients to financial counseling when needed and schedule referrals.
• Maintain accuracy of data in registration and EHR systems.
• Interact professionally with patients, families, and staff.

Skills

Customer service

Patient interviewing

Insurance knowledge

EHR systems

Windows/web apps

Office equipment

Data accuracy

Education

High School Diploma or GED

Associate's degree preferred

Tools

EHR system

OnBase Front Office

Job description

Eskenazi Health in Indianapolis, IN, is seeking a Registrar to serve as the first point of contact for patients, registering them, confirming demographics, payer sources, and obtaining consent using OnBase Front Office Scanning.

The role requires adapting to all ages, ensuring timely patient flow, and collaborating with clinical and non-clinical staff. It is full-time and non-exempt, with varied shifts and a focus on accuracy and customer service.