Patient Access & Registration Specialist

St. Elizabeth Healthcare; Fort Thomas (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage within first 30 days

Generous paid time off

Employer retirement match

Tuition reimbursement

Wellness programs

Career advancement through internalMob

Job summary

St. Elizabeth Healthcare is seeking an on-site Registration Clerk to support patient access and billing operations. The role conducts patient interviews, verifies insurance, and estimates financial liability for services.

The position emphasizes courtesy, confidentiality, and compliance with AIDET standards while coordinating with multiple departments. Prior clerical/customer service experience and high school diploma are required.

Qualifications

• Proven track record of excellent customer service skills.
• Must be able to navigate through computer systems (Microsoft Office, registration systems, EPIC)
• Good typing skills / data entry skills
• Good interpersonal skills (work with the public)
• Excellent communication skills (both written and verbal)
• Maintain patient confidentiality

Responsibilities

• Interviews patients and/or family members to obtain accurate financial and demographic information to ensure prompt payment.
• Verifies the patient’s insurance through the on-line eligibility system and determines which payer to enter in the account to minimize denials.
• For outpatient exams, completes an estimate of charges to determine patient’s liability.
• For all other patients, determines financial liability from the insurance response and collects any amount due from the patient.
• Scans all requirement documents and obtains all appropriate signatures from patients.
• Completes all forms required by governmental or commercial payers.
• Following the AIDET principles, greets and assists patients, interacts with visitors, physician’s office staff, physicians, and other employees of the organization according to goals of the department while maintaining appropriate (need to know) patient confidentiality.
• Provides wheelchair assistance to patients/visitors and transports as needed.
• Cross-trains to other Registration areas to ensure efficient knowledgeable coverage as needed. Relocates to other locations as needed per patient volumes.
• Takes responsibility for maintaining knowledge level after training by keeping current on procedures pertaining to each area.
• Responsible for reading posted notices, memos, and emails.
• Attends department meetings/huddles.
• Consistently adheres to all department policies and procedures.
• Including uniform requirements.
• Responsible for completing annual hospital and department educational requirements.
• Perform other related duties incidental to the work described herein.

Skills

Customer service

Data entry

Interpersonal skills

Communication

Confidentiality

Education

High School Diploma

Tools

Microsoft Office

EPIC

Registration systems

Job description

St. Elizabeth Healthcare is seeking an on-site Registration Clerk to support patient access and billing operations. The role conducts patient interviews, verifies insurance, and estimates financial liability for services.

The position emphasizes courtesy, confidentiality, and compliance with AIDET standards while coordinating with multiple departments. Prior clerical/customer service experience and high school diploma are required.